Job Description
Location: Birmingham (Hybrid - 2 days per week on site)
Hays are working in partnership with a local council to recruit six Service Desk Technicians to support an increase in workload across the organisation. These roles will play a key part in supporting a major go-live project taking place in July, as well as providing ongoing support to teams across the council.
Key Responsibilities:
* Provide 1st line support (and above) to internal users across the organisation
* Manage and resolve a high volume of incoming service desk calls and tickets
* Support colleagues during the upcoming go-live project
* Deliver excellent customer service and stakeholder engagement
* Troubleshoot IT issues and escalate where necessary
* Maintain accurate records of incidents and resolutions
Requirements:
* Proven experience working at a service desk or in IT support
* Strong 1st line support experience (or above)
* Excellent stakeholder management and communication skills
* Highly organised with the ability to prioritise workload
* Ability to work both independently and as part of a team
* Comfortable working in a fast-paced, high-volume environment
* Experience with EasyVista (or similar ticketing systems) is desirable.
This is an excellent opportunity to join a busy and supportive team during a key transformation period. If you wish to be considered for the role, please send your updated CV!
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