Overview
Join to apply for the Head Veterinary Receptionist role at IVC Evidensia at Lynton Vets from October 2025. If you have a passion for leadership, customer service, experience in a veterinary reception, and are keen to make a difference in a busy veterinary environment, we’d love to hear from you.
You will be responsible for managing your reception team, greeting and interacting with clients in a welcoming and professional manner, ensuring that every visit is a positive experience. You will manage appointment bookings, handle queries, and take payments, while also dispensing medication and assisting with general administrative tasks. You will handle account queries, chase outstanding debt, manage payments, and complete end-of-day banking and monitor petty cash records. You will also support the team with any other administrative tasks as required by the Practice Manager or Clinical Director.
Responsibilities
* Manage your reception team and ensure a welcoming and professional client experience
* Oversee appointment bookings and handle client queries
* Process payments and assist with dispensing medication and general administration
* Handle account queries, chase outstanding debt, and manage payments
* Complete end-of-day banking and monitor petty cash records
* Support the Practice Manager or Clinical Director with additional administrative tasks
Who we are
We are a long-established, small animal veterinary group with a brand-new, purpose-built practice in Woking. The group maintains state-of-the-art clinical equipment and a loyal client base, with a reputation for high standards. We are committed to staff wellbeing and professional development.
Your shift pattern
This is a full-time role, 40 hours per week, with a variety of shifts including Saturdays on a shared rota as required.
Benefits and salary
* Salary up to £30,000 DOE
* 6.6 weeks annual leave
* Additional annual leave for your birthday
* Enhanced family-friendly policies (maternity/paternity/adoption/shared parental and surrogacy pay)
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits with discounts and cashback
* Pension scheme
* Discounted staff pet care
Requirements
The description maintains a focus on leadership, client service, and veterinary reception experience. Specific qualifications are not listed in the provided text beyond the emphasis on leadership and reception experience.
Location: Woking, England, United Kingdom
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