Job Title – Technical Property Claims Supervisor
Contract – Permanent
Salary – £40,000
Location – Milton Keynes
Position Summary
* Supervise technical performance of the property claim handling teams.
* Act as a referral point
* Conduct technical audits
* Keep up to date with all relevant, existing and new legislation, case law and industry standards
* Identify claims with financial risk or exposure and manage effectively
Functional Knowledge
* Quality driven technical first party property handling experience, to include policy interpretation
* Experience in similar technical / audit or senior handling role.
* Appropriate understanding and application of the FCA/TCF/DPA requirements.
* Ability to train and mentor staff including participation in internal conferences, as required.
* Ability to provide internal and external feedback
* Ability to mentor and train less experienced staff inrelation to technical issues
Experience Desired
* Holding a professional qualification or working towards one is desirable
* Demonstrate appropriate levels of technical claims handling capability/knowledge
* Ability to motivate staff and set objectives
* Proven ability to meet deadlines
* Comprehensive understanding of insurance industry
Key Responsibilities
* Assist the management team in the supervision of the technical performance of our clients property handling teams on a daily basis, including being the technical referral point and senior person at internal case conferences.
* Work alongside the existing technical supervisors to improve handling processes.
* Work both externally and internally on a variety of technical projects
* Delivering audits within an audit timetable
* Preparing reports commenting in detail on all aspects of audits including analysis on quality, leakage and future actions
* Assisting in the development of less experienced staff members
* Provide input to Team Managers on claims handlers’ technical claim handling performance
* Highlight training requirements.
* Contributing towards implementation of corrective action plans
* Support the concept of corporate governance, complying with all requirements both internal and external
* Assisting in developing working relationships with clients
* Identify key industry changes / requirements and implement processes
* Attendance at client and new business meetings
Skills
* Excellent knowledge and understanding of property claims
* Excellent customer service, communication and organisational skills
* Ability to co-ordinate a variety of actions concurrently
* Excellent problem-solving ability in order to recognise difficulties and take the appropriate steps to address the issues
* Strong influencing skills in order to energise others, and effectively delegate
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Subsidence / Specialist Property Team...
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