BJ178 – Store Manager
Location: Knutsford
Salary: £40,000 – £50,000 Per Annum (DOE)
Working Hours: 40 hours Per Week.
Overview:
First Military Recruitment are currently recruiting for a Store Manager on behalf of our client based in Knutsford. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement in the Tiling industry.
Duties and Responsibilities:
* To lead and manage the day to day operations of the office & warehouse team
* To ensure goods are despatched & received by customers on time and accurate to the order
* To provide an industry leading service which is cost effective, compliant with all current legislation, and as safe as reasonably practicable
* To manage the main warehouse staff so they perform their functions efficiently and effectively
* Ensure branch is opened and closed on time and staffed to a satisfactory level, managing the rota & holidays. Recording absence in the correct manner.
* To provide front line customer service for customer orders, refunds and complaints
* To ensure customer complaints are resolved in a cost-effective way whilst maintaining a high level of customer satisfaction
* To ensure invoices & payments are made on time (including wages)
* Lead the direction and motivation of staff to create a driven and engaged workforce
* Lead first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages
* Lead development of staff skills through delivering and suggesting training. Identify areas for improvement and lead their personal development using all resources available
Skills and Qualifications:
* Experience within a tiling showroom, tile warehouse, or builders’ merchant
* Handling bulk orders, quick turnarounds, and urgent site requirements
* Understanding trade pricing, margins, and credit accounts
* 2 years+ Management experience
* Experience leading and motivating Sales Advisors and Warehouse individuals.
* Have a proven track record of achieving sales targets and generating new business
* Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service
BJ178 – Store Manager
Location: Knutsford
Salary: £40,000 – £50,000 Per Annum (DOE)
Working Hours : 40 hours Per Week.