Primary Tech is committed to delivering high-quality, reliable, and cost-effective technology support. They help businesses and educational institutions adapt and thrive in the ever-changing digital landscape. Partnering with leading IT vendors, they offer innovative ICT solutions, hardware, and software tailored to the education sector. From IT help desks to on-site support and installations, they provide the right level of service to meet our customers needs. They are now looking for a passionate and dedicated IT enthusiast to join their growing team as an IT Apprentice. This apprenticeship is the perfect stepping stone into a successful IT career, providing hands-on experience and mentorship to help you develop into a skilled IT professional. As part of this role, you will work towards an IT Support Technician qualification, delivered by expert trainers at Baltic Apprenticeships. A Typical Day in the Job: Provide 1st line IT support, troubleshooting technical issues, managing and resetting passwords, and assisting with hardware and software installations. Communicate with customers via phone, email, remote access, and a ticketing system. Assist with server and data backups to ensure secure storage and recovery. Configure hardware and software using Microsoft Intune and Google Workspace Use Wireshark to monitor network performance, diagnose IP address conflicts, and detect network flooding. Use Event Viewer to monitor system and application logs for troubleshooting. Utilise Task Manager to monitor system performance and resolve Windows-related issues. Assist in installing front-of-class equipment, telephone systems, and network devices at client sites. Salary, Hours&Benefits: Salary: £14,722.50 per year Working Hours: Monday Friday, 8:00 AM 4:30 PM or 8:30 AM 5:00 PM (37.5 hours per week) Holidays: 21 days annual leave plus 8 bank holidays, plus your birthday off City Centre Parking Monthly social events (last Friday of the month drinks) Ongoing training and career development opportunities Desired Qualities, Skills and Knowledge: Passion for IT, problem-solving, and staying up to date with technology advancements. Strong communication and customer service skills. Experience with building PCs, hardware installations, and software deployment is beneficial. Ability to work independently and as part of a team. Required Grades - Maths 4/C, English 5/C. Your Training with Baltic: This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualifications and confidence you need to thrive in IT. Youll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Expert:Microsoft 365 Fundamentals (MS-900 Microsoft 365 Fundamentals) Bespoke:Problem Solving & Innovation; IT Helpdesk Customer Service Fundamentals Next Steps: To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Primary Tech. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.