The Services Lead will lead on the operational delivery of a portfolio of mental health and wellbeing services, and to oversee the recruitment, line management and support of service staff and volunteers. They will ensure that services are delivered efficiently and to a high standard, co-produced with service users and people with lived experience.
Main duties of the job
The Services Lead will oversee the day-to-day delivery of Derbyshire Mind's mental health and wellbeing services, ensuring efficient systems and processes are in place to meet KPIs and service objectives. They will manage staff and volunteers, allocate caseloads, oversee triage and audits, and monitor waiting lists. Responsibilities include managing service risks, maintaining databases, monitoring data accuracy, managing budgets, and ensuring compliance with health and safety policies.
The role involves engaging service users through co-production strategies, fostering relationships with stakeholders, and promoting services to diverse communities. Additionally, the Services Lead will address safeguarding concerns, prepare service reports for funders and commissioners, attend meetings, and contribute to the development of service resources and marketing materials.
Job responsibilities
The key responsibilities of the Services Lead are to:
1. Take responsibility for the day-to-day operational delivery of Derbyshire Mind's mental health and wellbeing services, ensuring appropriate systems and processes are in place to deliver services effectively and efficiently.
2. Line manage and support direct reports, and oversee the recruitment, induction, and support of the full services staff team.
3. Oversee the recruitment, induction, and support of Derbyshire Mind's volunteers.
4. Oversee allocation of staff caseloads, triage of referrals, case note audits, and monitoring of waiting lists.
5. Employ co-production strategies to engage, learn from, and deliver upon insights and recommendations from service users and local people with lived experience.
6. Assess, manage, and mitigate day-to-day service-related risks, in line with Derbyshire Mind policies and procedures, escalating more serious risks as appropriate.
7. Take lead responsibility for service databases, ensuring that systems are maintained, staff are appropriately trained, and the accuracy of data is monitored.
8. Manage and monitor service budgets on a day-to-day basis, in line with Derbyshire Mind's financial policies and procedures.
9. Oversee facilities and maintenance for service sites, including utilities, leases, etc.
10. Take responsibility for health and safety, including risk assessments, at service sites in line with Derbyshire Mind's Health and Safety policies and procedures.
11. Support staff and volunteers to manage any safeguarding concerns, in line with Derbyshire Mind's safeguarding policies and procedures.
12. Establish and maintain excellent working relationships with staff in wider stakeholder agencies such as NHS, Local Authorities, Emergency Departments, Primary Care, EMAS, and other mental health and wellbeing services.
13. Produce service data and reports for senior managers, funders, and commissioners.
14. Attend service-related meetings, including contract meetings, meetings with commissioners, external partners, and any other meetings as deemed necessary from time to time.
15. Monitor and manage service performance to ensure that KPIs and service objectives are met.
16. Design and develop service resources, guidelines, and marketing materials.
17. Promote and raise awareness of Derbyshire Mind's mental health and wellbeing services, particularly targeting people who may not usually access our services.
18. Engage with people, organisations, and groups from different backgrounds and communities in Derby and Derbyshire, to ensure that our services are as accessible as possible to all.
Person Specification
Personal Characteristics
* Empathetic and supportive
* Reliable and flexible, with a can-do attitude
* Emotionally resilient and able to manage own mental health and wellbeing
* Strong commitment to the principles of equality, diversity, and inclusion
Experience
* Proven experience of leading a team, and/or strong experience of managing people including performance management.
* Experience of managing services or projects within mental health or similar sector.
* Experience of the supervision and development of staff and volunteers
* Experience of managing risk
* Experience of report writing and data collection, analysis, and presentation
* Experience of partnership working in service delivery in a leadership role
* Experience of managing a budget, ensuring it is on track, following financial procedures
* Experience of working with databases
* Experience of working within the voluntary sector
* Experience of co-producing services and work with people with lived experience
Ability to Work Flexibly
* Car driver and access to a vehicle with the ability to travel independently to meet the needs of the role.
* Willingness and ability to work flexibly in terms of working hours, days, and working location.
Skills, Abilities & Knowledge
* Excellent project management and organisational skills
* Excellent planning, administrative, and IT skills, including proficient in the use of Microsoft Office programmes.
* Excellent verbal and written communication skills
* Ability to deal effectively and calmly with challenging situations and to take appropriate action to manage risk
* Knowledge of safeguarding processes and procedures
* Knowledge of health and safety processes and procedures
* Ability to maintain confidentiality and professional boundaries
* Knowledge and understanding of relevant statutory authorities including NHS and social care.
* Knowledge and understanding of mental health issues, mental health crisis, mental health services, and the needs of people living with mental health problems.
Qualifications
* Level 3 in Health and Social Care or equivalent qualification or experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£34,000 a year plus additional on-call manager payments.
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