About the job
About Enterprise Nation and the opportunity
Enterprise Nation is the UK's fastest-growing small business support platform. Our vision is to build a more entrepreneurial economy and society. Our mission is to support one million small businesses each year by giving them easy access to the right guidance and resources at the right time.
Whether you're launching a new business or scaling an existing one, Enterprise Nation provides a dynamic platform combining online tools, mentoring, signposting to funding and grants, and a strong network of peers and advisers. Through events, workshops, e-learning and practical content, we help business owners learn, connect and grow.
As a company, we:
1. connect businesses to resources and support via our online platform
2. deliver business support programmes for the government and some of the world's biggest brands, including Google, Amazon, TikTok, Uber and Vodafone
3. represent the views of the small business community to key stakeholders and society at large
We're proud to work to the following values:
4. Community-led: We put small businesses at the heart of everything we do.
5. Entrepreneurial: Our teams understand the company's strategy and direction and are free to deliver results in their own way.
6. Trusted: By small businesses that come to us for help and by clients who come to us to effectively deliver programmes.
Purpose of the role
We're seeking an enthusiastic and experienced community manager to join our team.
In this role, you'll be at the heart of Enterprise Nation – acting as the bridge between our members and the resources, events and support services we provide.
You'll help build and nurture a thriving community, drive engagement and make sure members feel connected, supported and empowered.
You'll be passionate about supporting small businesses, thrive in a fast-paced environment and have experience in customer-focused roles.
Main responsibilities
Community engagement and experience
7. Act as the first point of contact for members, welcome new joiners and help them navigate their way around our support platform
8. Own the end-to-end member journey: onboarding, engagement, retention and satisfaction
9. Deliver daily/weekly engagement to the community across different channels within the community
10. Surface and amplify community activity across all platforms
11. Manage and grow WhatsApp communities (broadcasts, segmentation, reminders)
12. Support the marketing team with optimising sign-up flows and member CTAs
Community spaces and micro communities
13. Launch and manage 20 to 30 micro communities: recruit, brief and support community hosts
14. Run micro community WhatsApp groups; facilitate monthly meet-ups and discussions
15. Deliver weekly micro community round-ups and support initiatives
16. Maintain BetterMode (the platform on which we host our groups)
17. Manage adviser and peer-to-peer matching processes
18. Support with setting up and managing local community pods
Events and programming
19. Co-ordinate and support online and in-person events
20. Own monthly national events, regular adviser 'Ask me anything' events and community meet-ups
Content and communications
21. Work with marketing/content teams on community-focused communications
22. Co-ordinate WhatsApp communications to our communities, including weekly micro community round-ups, daily community prompts and ongoing partner CTAs
Tools, systems and data
23. Maintain clean CRM (Microsoft Dynamics) records and accurate segmentation across WhatsApp, ESP, BetterMode and CRM
24. Track monthly and weekly engagement trends and use analytics to guide community strategy
About you
Essential
25. Experience with building, managing or moderating online or offline communities
26. Highly motivated, with a track record of delivering on KPIs
27. Organised and detail-oriented, with the ability to manage multiple priorities effectively
28. Responsive and efficient, with excellent task- and time-management skills
29. Strong team player, with excellent collaboration skills
30. Empathy, strong people skills and a passion for supporting small businesses and entrepreneurs
31. Comfortable working flexibly, taking initiative and solving problems
32. Exceptional written and verbal communication; able to engage a variety of audiences
33. Proficient in MS Office and CRM systems
Desirable
34. Experience with managing social media accounts and communities
35. Experience with organising events (online and offline)
36. Familiarity with Freshdesk or similar ticketing systems
37. Experience with Power BI or analytics tools
38. Experience with community operations, segmentation or data-driven engagement
39. Understanding of the UK small business/start-up landscape
Benefits
40. Salary: £35,000
41. Private healthcare insurance provided through Vitality
42. Flexible working arrangements to support work-life balance
43. Cycle-to-work scheme
44. Enhanced parental leave to support growing families
At Enterprise Nation, we believe that a diverse workforce is essential to our success. We're committed to creating an inclusive environment where all individuals feel valued, respected and empowered to contribute their unique perspectives.
Our goal is to foster a culture that embraces differences and promotes collaboration, innovation, and growth.