We have an exciting opportunity for someone passionate about people, customer experience and driving success.
Responsibilities
* Work together with your store team to "wow" our customers at every turn.
* Deputise for the Store Manager across all store operations.
* Assist in the management of the store including sales targets and team motivation.
* Support and train the team to succeed and deliver the "Tapi difference".
* Support the Store Manager to induct new Tapi colleagues.
* Drive sales to meet and exceed your personal sales targets.
* Deliver outstanding service to all customers – surpassing their expectations.
* Assist the Store Manager in the excellent appearance of the store and actively support promotional changes.
* Handle customer complaints in difficult situations.
* Ensure we always exceed customers' expectations to encourage recommendations and repeat business.
* Always look for ways to continuously improve for customers, colleagues and the wider Tapi business.
* Regularly use Tapi technology to input customer order details accurately and to a high standard.
* Comply with all Health, Safety and Security requirements set out by Tapi.
Qualifications
* People are your bag – you understand them and can sell to them; confident in achieving 100% of target is a minimum.
* You are naturally self‑motivated, enthusiastic and lead by example; natural charm and energy enables you to motivate the team.
* You are sales‑driven and customer‑focused, passionate about what you do, and demonstrate a consultative sales approach, creating strong rapport and trust from the start.
* You exercise good judgement, handle difficult conversations and challenges with Tapi charm, ensuring the best outcome.
* You are a brand ambassador and embody the "Tapi difference".
* You are tech‑savvy and know how to use store systems to your advantage; if not, you quickly learn.
* You are flexible and schedule work effectively so no customer is left behind.
Benefits
* Colleague discount
* Salary sacrifice pension
* Perks platform (cheap cinema tickets, cashback and discounts on well‑known brands)
* Employee Assistance Programme
* A day off for your birthday
* Cycle to work scheme
* Enhanced family leave
* Life assurance
Tapi Carpets & Floors is an Equal Opportunities Employer. The company does not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
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