Overview
Location: Ely, Cambridge
Type: Permanent
Hours: Full-time, 37.5 hours per week - Monday - Friday, 08:30am - 5:00pm with one hour for lunch, unpaid.
Salary: £25,000-£27,000 per year (depending on experience)
ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.
ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.
We are a company that looks to build every department on the principles of customer care.
Summary
The Sales Operations Associate plays a key role in supporting the Sales Operations Manager and Sales Department by ensuring the smooth running of daily operations, maintaining CRM accuracy, and assisting with administrative and customer-related tasks.
Key Responsibilities
* CRM Support
o Maintain and ensure up-to-date records are kept in CRM.
o Generate and distribute weekly reports to the Sales Operations Manager to support order processing.
o Provide administrative support to Sales Department as and when required.
o Deliver CRM overview sessions and training to Sales Department as required.
o Support with forecasting the sales pipeline as and when required.
o Collaborate with IT to troubleshoot and resolve CRM-related improvements and issues.
o Assist in the implementation and testing of new CRM features or system upgrades.
* Sales Support
o Handle customer queries, either directly or by identifying and passing them on to the relevant business area within the Company.
o Resolve deal related queries to ensure smooth order processing and cash flow.
o Assisting with the DocuSign of contracts on behalf of Sales.
o Supporting Sales with the completion of deals in a timely manner.
o Provide timely and accurate contract and deal information to Sales.
o Act as a point of contact between Sales and other departments for operational queries.
o Support of Sales Operations Manager with ad-hoc administrative duties.
o Be an all-round team member who will be willing to get involved in issues and areas outside of their specific job role as required.
Key Measurements
* Deal packs sent to Salesperson within the agreed timeframe.
* Lease documents completed within set time constraints.
* Answer queries and correspondence within 24 hours.
Special Requirements
* A strong administrator with at least 2 years’ experience.
* Knowledge of lease processes.
* Excellent communication skills.
In Return We Offer
* Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
* Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
* Excellent training & development opportunities within a growing organisation.
* Partnership with charities that offer learning and development opportunities
* Life insurance.
* BUPA health assessment.
* Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
* Bereavement and probate service including counselling, funeral concierge support and will writing
* GP access 24/7, 365 days a year.
* Volunteering leave policy (2 days/15 hours per year).
* 10% TradePoint (B&Q) discount.
* Company social events.
* Free flu vaccines each winter.
* Free parking.
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