Senior Customer Operations Change Partner
Senior Customer Operations Change Partner
5 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
About the role:
The Senior Customer Operations Change Partner is responsible for leading and delivering change initiatives that support the Bank and Customer Operations' strategic objectives. The role ensures that change initiatives are effectively scoped, planned, implemented and embedded across Customer Operations - enhancing customer experience, driving operational efficiency and maintaining regulatory compliance.
Responsibilities:
* Lead and deliver end to end change initiatives
* Own the change management approach, including stakeholder engagement, business readiness plans, and post implementation support
* Develop and manage detailed project plans, identifying critical milestones, resource needs, risks and dependencies
* Collaborate with cross functional teams (Customer Operations and the Bank) to solve problems
* Track and report on change outcomes
* Act as Customer Operations lead on a number of initiatives and coordinating with the rest of the business areas to shape and influence the delivery of change
Requirements
* Excellent project management skills
* Strong interpersonal and communication skills, with the ability to influence others at all levels
* Resilience - Ability to work in a fast paced organisation, in an environment where things change regularly with some ambiguity
* Experience and understanding of managing change and transformational projects within banking or financial services (desired)
* Experience working in cross functional teams
* Comfortable working with ambiguity and adapting evolving priorities
* Strong analytical and problem solving skills and risk management
Benefits
* 25 days holiday (plus take your public holiday allowance whenever works best for you)
* An extra day's holiday for your birthday
* Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
* 16 hours paid volunteering time a year
* Salary sacrifice, company enhanced pension scheme
* Life insurance at 4x your salary & group income protection
* Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
* Generous family-friendly policies
* Incentives refer a friend scheme
* Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
* Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About us:
You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Starling Bank by 2x
Get notified about new Customer Operations Specialist jobs in Cardiff, Wales, United Kingdom.
Cardiff, Wales, United Kingdom £22,829.00-£22,829.00 2 hours ago
Caerphilly, Wales, United Kingdom 5 days ago
Weston-Super-Mare, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 1 day ago
Hallen, England, United Kingdom 4 hours ago
Bristol, England, United Kingdom 2 weeks ago
Expression of Interest - Business Service Administrator - Go.Compare
Cardiff, Wales, United Kingdom 2 weeks ago
Newport, Wales, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 1 day ago
Receptionist/Admin Clerk - GACU and IBD Nurse Led Service
Cardiff, Wales, United Kingdom 1 month ago
Bristol, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 1 month ago
Bridgend, Wales, United Kingdom 1 day ago
Bridgend, Wales, United Kingdom 17 hours ago
Cardiff, Wales, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 4 days ago
Bristol, England, United Kingdom 1 month ago
Administration Officer - Newport (South Wales) Immigration and Asylum Tribunal (Ref:5208)
Bristol, England, United Kingdom 2 weeks ago
Student Support Administrative Assistant
Cardiff, Wales, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 1 week ago
Llanfrechfa, Wales, United Kingdom 1 day ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 1 week ago
Commercial Excellence Executive - 12 month FTC
Greater Bristol Area, United Kingdom 2 weeks ago
Greater Bristol Area, United Kingdom 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr