Contexte et environnement
Responsible for collection & management of debt on the Major Account ledger (Gas & Power Managed, Gas Spec, Public)
Individually responsible for a defined portfolio of accounts, split by customer type & sector.
Strong relationship management, external & internal customers.
Activités
Ensure collection procedures are administered in accordance with company & departmental policies.
Methodical approach to review & prioritisation of ledger debt daily.
Timely completion of departmental process's & controls; workflow, cashflow, month end analysis, no remits.
Collection of Manual Direct Debits when due, and act upon any rejected DD's immediately.
Continuously build & develop customer relationships.
Identify accounts for escalation and submit proposals to Team Leader for further action.
Liaise with other departments to ensure that issues are resolved quickly & correctly, to assist customer in payment.
Provide cover for team representatives on all active Gas & Power ledgers when absence occurs.
Responsibility for managing their activities to ensure all relevant HSE risks are appropriately mitigated.
Profil du candidat
Major Credit is a highly targeted & results driven environment.
Credit representatives must adhere to processes, demonstrate initiative, and take responsibility to achieve their individual objectives.
Display an attitude & work ethic that supports & encourages the team to surpass the departmental monthly and yearly goals.
To maximise cash collections by ensuring payments to terms, minimise the risk of financial loss, and provide cost effective recovery of aged debt, ergo ensuring that required activity is carried out to achieve pre-determined targets.
Maintain a regular flow of financial & statistical information on debt ledgers and be aware of up-to-date procedural changes.
Ensure that a high level of communication is maintain for all external & internal customers.
Informations supplémentaires
TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.