Overview
Join to apply for the Training Coordinator - ITS role at TK Elevator.
Responsibilities
* Develop content and co-facilitate technical training across TK Elevator Business Unit Europe Africa, understanding learning styles and learning architecture to develop training content as defined by the needs of the field organisation and the wider ITS business.
* Support our field technicians by providing them with the knowledge and confidence to work on a diverse array of multi-brand elevator and escalator control systems in a safe and effective manner.
* Work in cooperation with ITS senior leadership team.
* Ensure internal “Train-the-Trainer” sessions are provided where required.
* Build and expand cooperation with other ITS centres, SEED Campus Level Up and SCE (Budapest), etc.
* Facilitate MS Teams based training using video production hardware (HD cameras, video hubs, etc.) and software (OBS, Video Pad, TeamViewer, etc.) and outside broadcasting techniques.
* Coordinate face to face training for groups of technicians in a classroom environment and on-site.
* Organise and update training calendar with the cooperation of local training administrators and ITS field support engineers (trainers).
* Review and update existing training courses and media.
* Respond to incoming training enquiries and schedule.
* Create and coordinate technical training courses and content for these control systems, using various formats (docx; pptx; pdf; etc.).
* Create training content using AI packages such as Synthesia.
* Attend promotional customer face-to-face and virtual meetings.
* Administration of ITS Centre SharePoint and MS Stream video facilities.
* Collate and report training KPI’s.
* Collaborate with Field Support Engineers to facilitate training to both domestic (UK) and across Europe.
* This role is based in our offices in South Manchester with travel in the UK and throughout Europe as required, by the critical support needs of our field colleagues.
Who we are looking for
* Open, honest, and takes responsibility & initiative
* Driven towards and by success
* Collaborative team player
* Self-motivated & goal orientated
* A passion for understanding and developing learning approaches
* A thirst to learn more about how people learn and develop learning architecture to achieve the goal of knowledge transfer and application
* Problem solving and innovation
* Planning and organising, esp. strategies for multitasking
* Ability to work efficiently and at speed in a fast-paced environment
* Excellent customer service communication skills
* Open and honest, promoting transparency and accountability
* Takes responsibility and initiative with a passion to be driven towards and by success
* Excellent communication skills, verbal, telephone, and written
* Positive attitude, capable of working under pressure as part of a team
* Confident in using own initiative and proactive thinking outside of the box
* An investigative mind-set that approaches issues from all angles, especially for identifying workarounds for ongoing incidents
* Desirable language skills, especially German and/or French; Italian or other languages can be considered
* Methodical, strong organisational and multi-tasking skills with keen attention to detail
* Possess excellent written and verbal communication skills
* A good working knowledge of MS Office based applications
* A good working knowledge of video and audio editing applications
* Customer service focus
Ideal Requirements But Not Essential (training to be provided)
* A good knowledge of Synthesia media creation packages
What we offer
* Competitive salary paid on a monthly basis
* 34 days holiday, inclusive of bank holidays
* Attractive company pension scheme
* Health cash plan provided, allows you to claim towards health costs such as dental, optical, physiotherapy, chiropody, and more
* Life Assurance Scheme - 4x annual salary
* Free access to premium health and wellbeing apps
* Subsidised gym membership
* Industry-leading enhanced maternity and paternity provision
* Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
* Long Service award scheme, with holiday benefits
* Employee Assistance Programme
* Refer a friend scheme
About TK Elevator ITS
TK Elevator’s International Technical Services (ITS) network provides high-level technical support for vertical transportation. ITS Manchester is a collaboration of lift and escalator engineers with software and electronics specialists to deliver solutions for service requirements.
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