Job Ref
BES6669
Branch
The Lugger
Location
Truro
Salary/Benefits
Competitive Salary, extremely good tips, Great work/life balance. Real progression.
Contract type
Permanent
Hours
Full Time
Date posted
27/08/2025
Closing date
29/09/2025
Bespoke Benefits… What's in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Requirements:
The ideal person will have at least several year's experience in a management position and will have the ability to deliver great service to our guests.
We are looking for someone who is passionate about hospitality, that is reliable, and that is excited to progress in their career.
Duties will include:
* To ensure the smooth running of the hotel and ensure that the set standards are met and maintained at all times.
* To create an environment which promotes employee motivation and encourages the team to take pride in their work are, the hotel and themselves.
* To seek every opportunity to maximise sales by positively promoting the hotel and by encouraging all staff to up sell.
* To work within departmental budgetary frame work and ensure control over stocks, operational costs and expenditure are maximised.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
About Us
"For traditional Cornish charm and a waterside location, The Lugger, a 17th century inn in Portloe, is hard to beat" - Financial Times.
The Lugger Hotel – Cornwall's only AA-rated Five Star Inn, and selected by the Sunday Times as the "Best Seaside Hotel" – sits right on the water's edge in the centre of this delightful village. Each of the 24 bedrooms is beautifully decorated and has deluxe showers and fine linens.
Additionally, a range of three private cottages are available for guests desiring the utmost seclusion, space and freedom. In particular, the three-bedroom Cobb Cottage features self-catering facilities, a generous lounge, as well as breath-taking panoramic views.
There is also a two AA Rosette restaurant on site, where guests can enjoy the best of local produce and cuisine. Many of England's most popular attractions - such as the Eden Project, the Lost Gardens of Heligan and the Maritime Museum of Falmouth - are also within easy striking distance.
Surrounded by cliffs and headlands which form an idyllic part of the Cornish Coastal Footpath, Portloe possesses an unrivalled beauty and enduring timelessness.
We truly believe our people are our biggest asset and to reflect that we offer:
* Market leading Rates of Pay
* Anniversary Bonus
* Flexible Shifts, full and part time to fit around other commitments
* 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
* Full Training and Supervision Given
* Opportunity to gain recognised qualifications to help you progress
* Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
* Introduce a Friend Scheme worth £600+
* Anniversary weekend stay for you or to give as a gift to family or close friends
* Access to complimentary Mental Health & Wellbeing services
* Discounted Bespoke Hotel Stays, for you, your family and friends
* 50% off all Food & Beverage during Bespoke Hotel Stays
* A range of local in-house benefits
* & many more