3 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
About the Role:
We are looking for a Field Service Engineer to report into our Stirling depot. This role will be covering southwest Scotland.
The focus of this role is to ensure we deliver a first-class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
* Work in line with quotations and time guides, highlighting to management where additional work may be required
* Ensure software updates are installed as new versions are released
* Complete tablet inputs, electronic reports, and timesheets in ‘real time', providing comprehensive details of the work undertaken
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion
* Able to work overtime as required and honor reasonable call-out requests
* Attend relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics, or related discipline (i.e., NVQ 3/C&G)
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics, and EATS
* Ability to communicate efficiently with colleagues, management, and customers
* Work with a cost-conscious mindset to ensure maximum profitability
* Ability to problem solve with high-level diagnostic skills
* Confidence in using computer systems and Outlook
* High levels of attention to detail
* Conscientiousness in all aspects of the job
* Highly responsible, reliable, honest, and trustworthy
* Ability to understand technical literature and systems
Desirable:
* Experience in Welding and Fabrication
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
* 5% Employer Pension contribution
* 25 days annual leave + Bank Holidays
* Cycle to Work Scheme
* Life Assurance 4 x annual salary
* Yulife - Wellbeing App offering discounts and vouchers
* Financial, Physical, and Mental Health Counselling and Coaching sessions
* Free Will writing service
* EAP, including 24/7 Doctor access
* Healthshield - Cashplan for all employees
* Family-Friendly policies
* Company events
Additional Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at SMT GB by 2x.
Set job alerts for “Field Services Engineer” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr