Job: Client Intake & Enquiries Coordinator
Location:Bath (Office Based Only)
Hours: Monday–Friday, 9am–5.30pm
Salary: Disclosed on Application
Contract:Permanent
We are seeking a highly organised and client-focused Client Intake & Enquiries Coordinator to act as the first point of contact for all new enquiries. You will deliver a welcoming and efficient experience, gather accurate information, and provide seamless handovers to internal legal teams.
This role requires excellent communication, strong administration skills, and the ability to work proactively in a busy environment.
Key Responsibilities
* Respond professionally to new enquiries, providing clarity and confidence from first contact.
* Assess client needs and prepare fee earners for effective initial meetings.
* Guide clients through AML/ID processes, ensuring full compliance.
* Manage follow‑ups within 5 working days to support conversion rates.
* Record reasons for non‑conversion and share insights for improvement.
* Provide accurate and timely handovers to the File Opening team.
* Identify cross‑referral opportunities and make warm introductions.
* Champion excellent client experience and uphold firm values.
* Maintain compliance with processes, quality standards and regulations.
About You
* Experience in a client‑focused or administrative role within a fast‑paced environment.
* Strong communication skills – empathetic, confident and engaging.
* Ability to build meaningful client relationships and offer a proactive, solution‑led service.
* Strong IT skills with the ability to prioritise a varied workload.
Benefits:
* Competitive Salary
* 33 days holiday per year including public holidays
* Pension scheme
* Health cash plan
If you are interested, please call Lorna on (phone number removed)/ WhatsApp (phone number removed)
Riverside Recruitment are acting as an employment agency in relation to this vacancy.
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