This is an ideal opportunity for an experienced complaint handler to join a major UK bank based in Bristol working on a hybrid basis from the client office.
We are looking for experienced complaint handlers who are confident with the end-to-end complaints process to join an exciting contract.
What you’ll be doing:
* Manage a pipeline of complaint cases relating to motor commissions complaints and working each one to resolution.
* Undertaking a full review of the customer complaint case and investigating all aspects of the complaint and gathering evidence.
* Review all of the information regarding each complaint case to reach a fair outcome for the customer.
* Write a detailed final response letter to the customer explaining the outcome clearly.
* Take responsibility for queries/issues through to resolution.
* Manage expectations of all internal and external customers.
What we’d like to see from your application:
* Previous experience within financial services complaints.
* Good knowledge of a range of financial products would be advantageous.
* Strong written communication and excellent attention to detail.
* Organisational skills to manage a pipeline of work and meet deadlines.
Location: Bristol - Hybrid 2-3 days in the office and the remainder working from home.
The rate on offer: £180 per day Via Umbrella
Hours: 37.5 hr week between 9am - 6pm. Monday to Friday working hybrid 2-3 days in the office and the remainder from home.