Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.
Our mission: Improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalized in more than 50 countries across the world over recent years, unlocking a huge potential for medical & wellness markets. As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level in the UK.
Role Description
The role of the Prescription Coordinator is onsite at our Reading office and sits within the operations team. The role requires a dynamic and patient-centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient-facing team:
Responsibilities will include but not be restricted to:
Answering patient queries by telephone and email
Maintain patients’ electronic health records
Maintaining full and accurate record of prescriptions
Work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients
Updating patients with any changes in their prescription
Working with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly
Support operational and clinical recruitment and onboarding
Collate feedback and liaise with Head of Governance on complaints and compliments
Report incidents and significant events and liaise with Head of Governance on incidents and significant events
Support clinicians working in the service with operational queries
Liaise with product and tech support team on technical issues
Work closely with line manager and wider team on service improvement
Attend work related meetings as required
To maintain all mandatory training and familiarity with company policies and SOPs
Shift-based and flexible working may be required from time to time
Skills, Experience, and Qualification:
2 plus years of work experience
Working in a healthcare environment advantageous but not essential
Excellent attention to detail
Good understanding of working in a highly regulated industry and following policies and SOPs
High level of IT proficiency
Ability to work under pressure
Perks & Benefits:
£28,000pa
25 days annual leave - increases to 30 days after 1 year’s service
Cycle to work scheme
Company pension plan
Career growth and professional development opportunities
Compensation Range: £28K
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