Who are McHale Komatsu and why you should work with us
At McHale Komatsu we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world's most exciting and ground-breaking products including Intelligent Machine Control (iMC) and Hybrid Excavators reducing our customers fuel usage. We value our local community – with wanting to improve lives and minimising environmental impact being at the top of our lists. We are continuously building a culture where enthusiastic and motivated people (just like you!) can construct a life‑long career, within a reputable brand. Known for our quality and innovation, we are regularly searching for talented individuals to join our diverse, and friendly team. Come and join us to make good products even better – we'd love to hear from you!
About the role
Background and details: We are searching for a Dual Branch Manager to manage the total operation of the Hamilton and Chester‑Le‑Street depots. You will be predominantly based at our Hamilton site daily and be expected to travel to our Chester‑Le‑Street site when required, in order to maximise efficiency and profitability to achieve targets. A key part of your role is to liaise between customers and support services in a timely manner to provide exemplary customer service. In addition, you will be required to carry out planning and budgeting for the operation of the depot and adhere to the plan and budget approved by the company. It will be essential to take responsibility for the company's Health and Safety policy at the depots and to implement Service Development programs. This role is ideal for a candidate with previous industry knowledge looking to be part of our growing Products Team.
Duties and responsibilities
* Manage the performance of the teams to deliver revenue and service agreement sales and profitability targets.
* Control work in progress (WIP) to within targets set.
* Approve and control the use of suppliers and sub‑contractors in order to improve costs and standards of work and check invoices.
* Ensure utilisation of labour is in accordance with targets set and that service jobs are efficiently controlled.
* Ensure that claim settlement on warranty recovery equals job cost or is greater.
* Resolve all invoice disputes within 14 days; adhering to the authorisation levels set and using commercial common sense.
* Deal with any health and safety or environmental issues at the depots including those under RIDDOR and if necessary, report such issues to H&S Manager.
* Promote good housekeeping practices at the depots to ensure a healthy and safe well‑disciplined working environment.
* Make regular visits to customers as the representative of the company overseeing the depot operation.
* Liaise with other departments to prevent or solve disputes with customers.
Experience and Qualifications
* Industry, experience, and product knowledge required.
* Experience of managing field based and diverse teams.
* Excellent ability to work under pressure.
* Good people management skills with experience of dealing with ER issues if req.
* Ability to build good relationships both internal and external.
* Be results driven.
* Sound and swift thinking and a problem solver.
* IOSH – H&S certification – desirable.
* Experience of coaching and developing team members – desirable.
What we can offer you
* Competitive Salary
* Company Car or Car Allowance
* Annual performance‑based bonus
* Pension Scheme
* Up to 27 days holiday linked to service, plus Christmas shutdown
* Employee Assistance Programme
* Death in service benefit
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