Overview of the business:
We’re a team of dedicated IT professionals looking to forge long-term relationships with our clients. We provide IT hardware, services and solutions to corporate businesses throughout the UK and are capable of global deliveries.
Job Purpose:
As a Tier 1 Engineer for Colva Tech, you will provide day-to-day support and troubleshooting, as well as Installation work directly to our customers, from our offices located in Southampton.
Duties & Responsibilities:
* Work as part of a team to provide technical support for customers’ existing hardware and/or software installations and resolve as soon as reasonably possible using the resources available to you.
* Answer customer phone calls, log support tickets and work on them through to resolution
* Assist to Build and Configure new hardware including Routers and Wireless, HP Switches, Servers, PCs and Laptops
* Install, configure and support Desktop Operating Systems (Windows 8.1 Professional or higher) as well as basic support for Server applications such as Microsoft email and database applications
* Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers
The following skills will be developed:
* Skills on ticket management
* Technical skills
* Microsoft service skills
* Hardware and software skills
* General IT support
Great things about the role and the opportunity:
Colva Tech take pride in offering a fun, friendly and creative working environment. As part of keeping our staff equally as happy as our customers, we very rarely travel outside of the Hampshire / West Sussex area to ensure a healthy work / life balance. Lastly, we encourage ourstaff to play further key roles in our ongoing expansion as we build our business, as such there will be plenty of opportunities to progress your career within the company.
Skills & Experience:
* Good to excellent understanding of Microsoft Desktop operating systems (Windows 8.1 or higher)
* Good / Basic understanding of Microsoft Server operating systems, Windows Server 2008 and higher, as well as related applications such as DNS, DHCP, SharePoint, Exchange and SQL
* Eagerness to learn more and get certified on our core products including Desktops, Servers and networking hardware
* Basic knowledge of Apple Mac operating system as well as iPhone / iPad device troubleshooting including other mobile vendors (HTC, Google, Samsung etc.)
* Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution
* Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand
* Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.)
* Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required
Essential Qualifications:
* No essential qualifications needed as extensive training on the job will be provided.
Desired Qualifications:
* Microsoft MCP
* CompTIA A+
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