Salary: £12.71 per hour
Job type: Casual
Hours: Two casual posts covering Monday to Sunday on a rota basis, with shifts between 1pm and 9pm.
Period: June to the end of September
Overview
St John’s College, one of the largest Colleges within the University of Cambridge, is seeking to appoint two Casual Conference Assistants to work during the summer holidays, supporting the Bed and Breakfast and Conference period.
Responsibilities
* Assist in the management of College accommodation for conference and B&B guests, greeting arriving and departing guests, issue and receive room keys, and maintain accurate records using the accommodation management system.
* Support the duty porter in responding to guest queries and resolving issues, ensuring a high standard of customer service while maintaining security and minimising disruption to College operations.
* Work independently, use initiative to resolve problems, and make sound decisions within established procedures.
Qualifications
* Good literacy and numeracy skills.
* Computer literate.
* Excellent communication and customer service skills.
* Ability to work independently.
* Previous experience in a customer‑facing role and familiarity with systems such as KX, Microsoft Teams and Outlook would be advantageous.
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