Job Description
Branch/Location: Oxford
45 hours per week
Company vehicle / Fuel Card / Laptop / Mobile
Want to work for an industry-leading company which always strives to Set Standards? Well look no further…
Rygor is the largest dedicated dealer group for Mercedes-Benz commercial vehicles in the UK. Since its founding in 1960, the business has developed and grown year on year. With a proven track record, Rygor is extremely proud to be selling and supporting the most prestigious name in commercial vehicles.
We are now looking to recruit an experienced Parts Manager to join our busy Parts department in Oxford.
This position requires you to be dependant and highly skilled within commercial parts alongside showing knowledge of the Mercedes-Benz brand.
Key Purpose of the Role:
Your main job will be to manage and develop the Heathrow Parts department. You will be responsible for the Parts performance of the site and for the delivery of the business plan.
Other duties include, and not limited to;
* Planning, controlling and monitoring process in customer service areas
* Managing, developing, coaching and motivating employees to ensure a high quality of employee
* Maintain a high level of customer satisfaction
* Ensuring service and invoicing regarding spare parts is carried out in a customer-oriented manner
* Ensuring defective spare parts from complaints and warranty claims are returned correctly
* Performance analysis
Skills and experience needed;
To qualify for this role, you must be enthusiastic about Mercedes-Benz commercial vehicles and the products behind them. We need you to show passion and understanding for the department.
* Motor industry experience and knowledge
* Managerial experience
* Track record in sales and profit delivery, cost and stock management control
* Demonstrate dedication, team leadership and people management
* Able to demonstrate empathy and approachability to others
* Be able to adapt whilst still thrive in a changing environment
* Excellent communication skills
* Previous dealership / commercial parts department experience is essential
* Excellent knowledge of Kerridge
* Strong IT skills – Microsoft applications is essential
Have the skills and experience? Then we'd like to hear from you
NB: Please note Rygor will confidentially destroy your CV once the vacancy is no longer available. Rygor do not disclose any of your details to third party contacts.