In London, Harrods remains a global barometer for luxury retail: a crossroads where international clientele, flawless execution and daily commercial intensity converge. In this context, one of our partner Houses is hiring a Store Manager able to deliver sustained performance while elevating service culture, operational discipline and team dynamics. This role is designed for a leader who can own the business, protect the fundamentals (clienteling, conversion, productivity, stock discipline, VM), and act as a true business partner to central teams (assortment, VM, training). Success will not only be measured through numbers, but through the ability to stabilise and develop a team, build managerial consistency, and create long-term momentum — in one of Europe’s most high-profile and competitive retail environments. As Store Manager, you will take full ownership of your scope at Harrods, with a high bar on execution, client experience and performance. Business leadership & performance Define and execute the performance plan: sales, margin, productivity, retail KPIs, conversion, UPT, ATV Drive daily and weekly trading routines: performance reviews, action plans, fast decision-making Manage category activation, cross-selling opportunities and stock priorities with precision Clienteling & relationship excellence Deploy a structured clienteling strategy: recruitment, retention, reactivation, VIC/VIP development Strengthen selling ceremony and service standards in a highly visible environment Build events and in-store activations aligned with the House’s priorities and Harrods’ dynamics People leadership & team development Lead, coach and upskill a multicultural team Embed a strong feedback culture, operational discipline and accountability Structure schedules, training plans, performance rituals and internal career pathways Execution & standards Ensure full compliance with the House’s standards: VM, grooming, processes, retail excellence Maintain strong coordination with Harrods (operations, access rules, security, retail constraints) Work closely with central teams (assortment, VM, training) to secure consistent execution Profile You combine business rigour, client sophistication and strong people leadership. Proven experience in luxury retail management (Store Manager / Deputy / Boutique Manager) Comfortable in high-intensity environments: flagship stores, department stores, highly international traffic Strong KPI culture, execution mindset and ability to sustain performance over time Human leadership: ability to develop talent, set clear standards and drive engagement Client-centric approach: confident with VIC/VIP profiles and high service expectations Fluent English required (any additional language is a strong asset) What the House offers A high-visibility leadership role within one of Europe’s most strategic luxury retail environments A full-scope position: performance, clienteling, team leadership, standards, central coordination A partner House that values execution, service elevation and long-term talent development Application For a confidential discussion, please share your CV (or LinkedIn profile) via Meet & Match.