UKAS Staines-Upon-Thames, England, United Kingdom
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UKAS Staines-Upon-Thames, England, United Kingdom
Join to apply for the Customer Liason Officer role at UKAS
Talent Acquisition Lead| Recruitment, Diversity & Inclusion
UKAS are recruiting Customer Liaison Officers to work within our Customer Services Team. This is a full-time role, with the option of hybrid working, based at our head office in Staines Upon Thames.
Customer Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry to maintenance of accreditation at a pace, quality and cost which meets customer expectations and UKAS business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.
As a Customer Liaison Officer, you will:
* Coordinate visit arrangements
* Provide customers with visit confirmations and quotes
* Coordinate and book travel arrangements
* Progress accreditation casework in line with company processes and policy
* Maintain and update databases
* Respond to internal and external enquiries
* Perform general administration tasks
* Support other teams and departments
It is expected that the successful candidate will:
* Display accurate written and clear verbal communication skills
* Have demonstrable experience of working as part of a team
* Be able to prioritise workload to meet deadlines
* Have good knowledge of Microsoft Office software
Equity, Diversity, and Inclusion: Fostering a Culture of Belonging
UKAS is proud to be the United Kingdom’s sole Accreditation Body. We wouldn’t be able to do what we do without a diverse mix of minds, backgrounds and experiences. UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.
We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Office Administration
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