Why Join Apex Hotels?
You will receive a warm welcome into the Apex family on joining us as a Head Houskeeper in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Housekeeping Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Role Overview:
Our Head Housekeeper will always be motivated and highly engaged to provide personalised “world class” customer care and service to all guests, internal team members & clients, and directors in line with Our Brand Standards and Procedures. Ensuring every Guest request is completed promptly and decisively, aspiring to make the impossible, possible!
At Apex Hotels, our Housekeeping Team all play a part in thoughtfully delivering the uplifting and the unexpected, to elevate every Guest’s Experience. We strive to ensure that we inspire our guests to celebrate the joy of everyday connection.
As part of the senior leadership team, this highly visible role will be responsible for overseeing the development and delivery of our continuously evolving housekeeping brand standards. Working closely with the Hotel Manager & Operations Manager, this position will be expected to lead on the implementation and execution of the housekeeping strategy.
This role will include operational shift coverage across a seven-day senior duty management rota. Working at properties across our England Hotels may also be required from time to time.
Main Responsibilities:
1. Lead the delivery of exceptional cleanliness standards and guest satisfaction targets.
2. Maintain strong collaboration with Engineering, Operations, and Sales to support maintenance, VIP visits, and show rounds.
3. Manage departmental budgets, payroll, productivity, and cost-control measures.
4. Recruit, train, and develop a high-performing, multi-skilled housekeeping team.
5. Oversee performance management, wellbeing, and compliance with People & Culture policies.
6. Ensure all Health & Safety, Fire Safety, COSHH, and hygiene standards are consistently met.
7. Drive continuous improvement through process alignment, efficiency initiatives, and time-in-motion reviews.
8. Lead daily and weekly briefings to ensure consistent service delivery and operational readiness.
About you:
9. A confident communicator who can influence at all levels.
10. Exceptionally organised with strong time-management skills.
11. Meticulous attention to detail and a passion for presentation.
12. Able to lead, coach, and inspire a guest-centric team culture.
13. Comfortable analysing data and translating strategy into practical action.
14. Adaptable, proactive, and committed to continuous improvement.
15. Strong understanding of Health & Safety and housekeeping best practice.
16. Driven by quality, efficiency, and delivering memorable guest experiences
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
17. 35 days holiday
18. Training and development from day one
19. Employee events and celebrations
20. Inhouse company interactive employee communication APP
21. Entry to our state-of-the-art gym and pools
22. Healthy meals to enjoy while you're working.
23. Access to an external Employee Assistance Programme
24. Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
Following your first successful 3 months, you’ll also receive ……
25. Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
26. Involvement in our employee recognition schemes
27. Long service recognition
28. Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
29. 50% discount in our restaurants
30. Cycle to Work Scheme
31. Discounted room rates for employees, friends, and family
32. Spa treatments and product discounts
33. Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, please click apply. We look forward to hearing from you.