Customer Service Advisor – Based Exeter Basic salary £26,000 to £28,000 depending on experience, pension scheme, death in service benefit, staff discounts, healthcare cash plan, free parking and excellent career progression and additional training. My client is looking for a Customer Service Advisor with experience of dealing with B2B and B2C clients to support their international markets, this includes both e-commerce and retail channels, any language skills would be advantageous, but not essential. As a Customer Service Advisor, you will be first point of contact, responding to all customer enquiries via phone, email, chat, and other platforms. This role requires timely, accurate service to drive customer satisfaction. As a Customer Service Advisor, you will have experience of working in a fast-paced business with the ability to multitask. Candidates must have excellent communication skills, both written and verbal, with strong diligence. As a Customer Service Advisor, you will have experience of using an order tracking system along with a CRM system and good overall MS Office skills. You will be a collaborative and proactive team player with ability to handle international product queries. Duties * Day to day customer engagement and communication * Respond promptly to customer enquiries via phone, email, chat, and other platforms, ensuring service excellence for B2B and B2C clients. * Support and liaise with various internal departments such are marketing, production to resolve and queries. * Process any quotations, sales orders, payments and returns accurately. * Create shipping documentation for third party logistics partners. * Liaise with the international warehouse facility to consolidate and ship stock. * Resolve any order issues and maintain customer records in CRM and ERP systems. * Proactively support key accounts * Coordinate bespoke order requests and work with the internal teams on feasibility, pricing and lead times and ensure customer updates and maintain clear records. * Report on customer feedback to improve products and services and identify any trends in enquiries to support proactive service improvements. * Assist the sales team with stock, pricing, and service process enquiries and support and coordinate customer design requests with the CAD team. * Manage any service-related issues efficiently, escalating complex cases. * Consult with quality control and technical and the teams for product enquiries and assist with returns, exchanges, and warranty support. * Record and track and product complaints, ensuring timely updates to customers and verify order documentation and report discrepancies. * Support compliance with import/export procedures