Job Description
Accounting Systems Support Consultant - Pegasus Opera
Location: NW London - Hybrid working
We're looking for a customer-focused Accounting Systems Support Consultant to join the Applications Support team. You'll be the go-to expert for implementing, supporting, and maintaining Pegasus Opera Accounting Solutions - from installation and configuration to training, troubleshooting, and advising clients on best practices.
What you'll do:
* Provide expert 1st-3rd line support for Pegasus Opera software.
* Install, configure, update, and optimise client systems.
* Deliver training (remote/on-site) and produce clear user documentation.
* Log and resolve support calls within SLA targets.
* Manage knowledge base, test products, and liaise with clients and partners.
* Assist with data conversions and develop reports.
What you'll bring:
* Strong knowledge of accounting principles.
* Excellent troubleshooting, problem-solving, and communication skills.
* Ability to work independently and as part of a team.
* Customer-first mindset and adaptability under pressure.
Desirable extras:
* Familiarity with cloud, SQL, and Windows applications.
* Strong Excel/Power BI skills.
* ERP/accounting software experience.
* Presentation and project management skills.
Why join us?
You'll receive full accreditation training, gain hands-on experience across projects, and work closely with clients from technical teams to senior management. If you love problem-solving, learning new systems, and delivering exceptional service, we'd love to hear from you.