We are looking for an individual to join our small technical support team, within Environment Division of Neighbourhood and Environment. WHAT IS INVOLVED? You will:- respond to service requests and service complaints relating to Clean & Green issues monitor service delivery, environmental standards and customer satisfaction provide technical support to front line operational teams in implementing service improvements and resolving problems plan and deliver service improvement projects use and develop a wide range of software systems and to maintain and develop appropriate skills in the use of CRM and GIS systems for this purpose. This will involve planning maintenance work, costing of operations and liaising with both internal and external operational services to deliver the work in line with budgets. You will be expected to travel around the County to carry out the duties of the post and therefore your own transport would be beneficial. We encourage you to contact Louise Gibson, Service Monitoring, Management Information & Development Co-ordinator via email at louise.gibson@durham.gov.uk to arrange an informal discussion about the role. WHAT WILL I NEED? You will be educated to NVQ 3 or equivalent in a relevant subject. Experience of delivering front line services relating to this post or similar areas and knowledge of best practice in Clean and Green Services is essential. Please refer to the attached person specification for the full criteria. INTERVIEWS Interviews will be held week commencing 1 December 2025. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website (https://www.durham.gov.uk/article/26895/Rewards-and-benefits-if-you-work-for-us) Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website (https://www.durham.gov.uk/article/2083/How-to-apply-for-a-job-with-us) If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentNE@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram https://www.instagram.com/dccjobsandcareers/ Like us on Facebook https://www.facebook.com/durhamcountycounciljobsandcareers Visit our website durham.gov.uk/jobsandcareerswithus VPRS/161