Cancer Care Navigator - Hyndburn Central PCN 18 HOURS
The East Lancashire Alliance is currently recruiting a Cancer Care Navigator on behalf of the Hyndburn Central PCN.
Main duties of the job
The Cancer Care Navigator will have responsibility for supporting and developing the coordination and management of the Early Detection & Prevention of Cancer across the Primary Care Network and ensuring that the early part of the patient’s cancer journey is as seamless as possible.
You are to work within the Primary Care Network (PCN) multidisciplinary healthcare team. This role gives the exciting opportunity to work with a committed team and to help shape the delivery of services, and projects to the patient population. The candidate will need a flexible approach to change and be instrumental in the delivery of the PCNs aims for patient‑centred care.
Job responsibilities
To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to the following aspects of patient care – participation in national cancer screening programmes.
Ensuring robust and supportive referral practices are in place for patients suspected of having cancer; including use of guidelines, professional development, and safety netting of those referred.
Run reports from clinical systems such as Emis (training will be provided if needed).
In support of collaborative working the post holder will form productive and supportive relationships with practice staff who have the skills, knowledge and remit to contribute to this work, e.g., GP practice non‑clinical cancer champions, social prescribers, pharmacists, secretaries etc.
The post holder will assist the PCN constituent practices to evaluate their screening uptake and engage hard‑to‑reach populations and to reduce health inequalities. This will include working alongside practices to enhance processes to track and follow up screening non‑responders.
Take forward proactive monitoring and tracking of patients suspected or confirmed of having a cancer diagnosis ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets.
Provide advice and support to practices on cancer audit/referral review of cancer diagnoses. Work with practices to collate the learning from case reviews to identify any trends or learning.
Develop with core staff across the PCN consistent safety netting approaches/systems to monitor patients who have been referred urgently with suspected cancer or for further investigations to exclude the possibility of cancer.
Source appropriate resources, training, system examples from appropriate organisations such as the Cancer Alliance, Cancer Research UK, Macmillan, and local authority partners.
Be a point of contact for PCN member Practices to develop and implement their cancer screening improvement action plans.
Create a Library of PCN data packs and other resources to support the delivery of information to patients in a wide variety of formats to meet the needs of all patient groups, including those with learning disabilities, and people for whom English is not a first language.
Review practice coding for report building and templates to ensure consistency across the PCN and accuracy of data. Identify coding anomalies and liaise with Ardens (template and reports used by all member practices).
Provide support to host peer‑to‑peer learning events that look at data and trends in diagnosis and screening across a Network, including appropriate contributors from other organisations.
Provide support and guidance to ARRS staff in running and operating their appointment sessions. Book patient appointments where necessary.
Code clinician and administration contacts. Generate reports to help analyse data to understand capacity and demand.
Support patients to book appointments, as part of the various projects, programmes and clinical initiatives. Help patients manage their needs by answering queries, making and managing appointments, and providing understandable written or verbal information to help them make choices about their care.
Support or manage clinics as required including management and monitoring of services and staff rotas.
Help patients gain access to self‑management education courses and peer support/interventions that support them to take more control of their health and wellbeing.
Support the coordination and delivery of multi‑disciplinary meetings.
Adhere to organisational policies and procedures, guided by occupational policies and procedures in primary and secondary care.
Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.
Administrative support as required. Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services.
Work with key people in the PCN to develop and support collective general practice projects including areas of federated working.
The post holder should demonstrate good organisation and time management skills.
Always maintain confidentiality.
Responsibility for Patient / Client Care, Treatment & Therapy
Support the process of holistically bringing together all of a person’s identified care and support needs and exploring options to meet these with a single personalised care and support plan (PCSP), in line with PCSP best practice based on what matters to the person.
Work both directly and indirectly with patients and their carers to help navigate patients through the early part of the cancer diagnostic pathway to improve patient compliance and experience, ensuring that all patients are signposted to or receive information on their referral, including safety netting advice.
Ensure patients continue to be monitored and supported post treatment completion, supporting the patient and their family for post‑treatment rehabilitation where necessary.
Ensure Cancer Care reviews are performed by the relevant clinician(s) at 3 months and 12 months intervals according to the Quality & Outcomes Framework.
Ability to input information accurately and in a timely manner and to work to tight deadlines.
Develop with practices systems to ensure high quality patient referrals are completed (i.e., the effective review of referrals to ensure with all pre‑work such as blood tests or scans are actioned in advance as required).
Be responsible for identifying and resolving delays in the patient pathway, looking at diagnostic test dates and outpatient appointments. Where this is not possible, ways forward are to be discussed with the practice/PCN.
Adaptable and flexible to differing operational frameworks of individual practice and patient needs. Support patients to manage their needs through answering queries, making and managing appointments, and ensuring patients have good quality written or verbal information to help them make choices about their care. Support patients to take up training and employment and to access appropriate benefits where eligible. Assist patients to access self‑management education courses, peer support or interventions that support them in their health and well‑being and increase their activation level. Support the process of patients being able to access personal health budgets where appropriate. Provide coordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Partnership Coaches and other primary care professionals. Effectively use all methods of communication and manage barriers to communication. Support providing information to patients, their carers and/or relatives on behalf of the team. Act as the point of liaison for service users and interface with all health and social care professionals, keeping everyone informed and updated. Receive and collate information in connection with the PCN workstreams. Be able to use risk stratification tools provided and support presentation information in review meetings. Follow through actions identified in the PCN workstreams including arranging tests, referrals, signposting, etc.
Person Specification
Qualifications
* Good standard of education GCSE or equivalent in English and Mathematics
* A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
* Degree level education or equivalent
Experience
* Experience of office procedures working at a high level as part of an administration team / within an administration role
* Experience of setting up and implementing internal processes and procedures
* Experience of dealing with sensitive / confidential information
* Experience of working with reception / telephone environments
* Experience of Project support / management
* Experience of working within Multidisciplinary teams
Knowledge
* Understanding of Clinical Governance
* Understanding of Confidentiality and Data Protection Act
* Working knowledge of the management of databases
* Knowledge of local guidelines
* Knowledge and understanding of relevant health and social care legislation and initiatives
Other
* Driver with sole use of vehicle
Autonomy
* Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Skills & Abilities
* Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
* Ability to prioritise and organise workload to meet deadlines
* Ability to work under pressure with constant interruptions requiring multi‑tasking skills and maintaining accuracy at all times
* Ability to problem solve and support others in resolving problems
* Ability to work in partnership with other agencies
* Ability to manage conflicting issues assertively and sensitively
* Ability to use electronic patient record / Emis
Personal Qualities
* Adaptable and flexible
* Ability to use own initiative when appropriate
* Ability to build and maintain effective working relationships
* Ability to challenge and be challenged
* Ability to motivate self and others, and to work as part of a team
* Ability to work flexibly to meet the needs of the service
* Ability to communicate with a high level of effectiveness both verbally and in writing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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