Are you an experienced Customer Service Advisor seeking a flexible, part-time opportunity (20 hours per week) on a fixed-term contract?
We’re looking for passionate and skilled individuals to join our Customer Experience Team on a three-month fixed-term contract, with the potential for extension depending on business needs.
This is an agile role, meaning you’ll primarily work from home. However, you must live within a commutable distance to Knowsley to attend occasional in-person training sessions, team meetings, or other business requirements.
We can Offer You:
Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with overtime
Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
Training & Growth: Ongoing professional development to keep you at the top of your game
Your Role:
Handling all incoming and follow-up contact from customers with enquiries or service requests
Promoting a customer-first culture while maintaining service levels and quality standards
Acting as the first point of contact via phone, email, webchat, and Facebook
Resolving customer enquiries efficiently and professionally, delivering exceptional service
Accurately inputting and managing customer data across various IT systems, working towards service level targets
What We Need from You.
Proven experience in a customer service environment
Confidence using computerised database system
Strong IT skills, particularly in Microsoft Outlook and Word
Experience in a call/service centre for a social housing setting is desirable but not essential
A proactive, empathetic approach with excellent communication skills
Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.
Apply Today!
Click “Apply” below to join Liberty as our Customer Service Advisor. We look forward to hearing from you!
Closing Date: 16th October 2025(We may close early due to high demand)