ORACLE CLOUD HCM Application Support Consultant (with Payroll) in the UK / Security Cleared ON-SITE job in LONDON, ENGLAND.SEE BE:LOW REGARDING UK GOVERNMENT SECURITY CLEARANCE ELIGIBILITY and please confirm that you MEET THE EILIGIBILITY CRITERIA when making your application.BASED ON-SITE IN THE UK, THIS IS A PERMANENT, Client-site-based role in LONDON.Introduction:Widely considered to be leading players in the Oracle HCM / Payroll marketplace in the UK, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities.With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details); we believe in fairly rewarding our staff for their hard work and loyalty.Job Purpose:As the Oracle Cloud HCM Application Support Consultant (with PAYROLL), you will be responsible for the Support of the 2'nd-Line HCM workstream(s) for the Client.This role is very much a “hands on” position which will require you to spend approximately 80% of your time on the delivery of servicing the Customer incidents, on problem resolution and change.Whilst this role will be heavily aligned to one strategic Client, there will also be key alignment to the Managed Services Team way of working, where support and guidance will be available from the wider Symatrix department and wider Management Team.Reporting into the HCM Lead, you will also work closely with the Customer 3'rd-Line Teams and other Leads aligned to the account, in order to ensure that the Customer experience meets & exceeds expectations.Main Duties and Responsibilities:In addition to all the above, you will be responsible for:The HCM / Payroll workload for primary Customer including request fulfilment, Incident Management, Problem Management and ChangeAppropriate undertake root cause analysis of client issues raised, apply fix as necessary and manage through to resolutionExpectations with the client through change and/or issue lifecycleWorking with the Client to identify and document business requirementsDesign of the technological solution for the Client and ensure good-practice / best-practice approaches, tools and templates are used, and aid the Team to deliver high-quality solutions & services.Oracle SRs, ensuring they are managed and chased appropriately with OracleBuilding & maintaining strong and effective relationships with both internal and external Clients.Articulation of appropriate System enhancements and process workaround solutionsDocumenting all solutions developedSupporting the client through Testing activitiesCoaching the wider HCM analysts as appropriateStaying up-to-date with the Oracle Payroll roadmap, new functionality, and releasesAttending both internal and external meetings, and follow up on agreed actions in a timely manner.Person Specification - Knowledge / Experience / Skills / Qualities:Essential:UK Government Security Clearance IS required for this role (you are not required to have this now, as a pre-requisite of applying, but you should ensure that you are happy to go through the Security Clearance process, including but not limited to being a UK CITIZEN with a minimum of 10 YEARS' RESIDENCE in the UK. Please familiarise yourself with eligibility criteria prior to applying).Please note that this role is a fully on-site position in London and is NOT a Hybrid/Home-Working roleEssential:Excellent knowledge of the Oracle HR and Payroll Fusion SaaS suite of productsExpert in multiple HR modules including PayrollA positive / can-do approachClient Relationship Management (CRM) skillsPassionate about the Customer experienceTake ownership and accountability of the work you doAbility to work across multiple Clients and / or deliverablesWell-organised and structured in approachDemonstrate tenacity to overcome challenges and see an issue or piece of work through to completionExcellent attention to detailExcellent written and verbal communication skillsExcellent analytical skillsDesirable:A prior background in HR or PayrollExperience of ITIL fundamentals: Incident, Problem, Change and Release ManagementSupporting Pre-Sales activitiesExperience of responding to ITT/RFPsProject Management experienceProcess improvement experienceKeywords: Oracle, Cloud, HCM, HR, Core HR, Payroll, Support, On-Site, London, UKBenefits Package:Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as an additional holiday after two years’ service, flexible working, eye tests, private health care (with the leading health care provider), DIS benefit, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities.What to do next (how to apply):If you are a strong / experienced Oracle Cloud HCM Application Support Consultant (with Payroll) and you are searching for a new opportunity, then you have come to the right place and at definitely the right time; please send your application to our Talent Acquisition Team. SELENIUM 2024.Remember; all applications are treated in the strictest confidence, so if you have the required skills & required eligibility, there is no downside to you sending-in a CV.Why Symatrix?We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand.After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from “adopting Cloud” to “embracing Cloud”.All of this we deliver on Oracle’s ERP Cloud, HCM Cloud, E-Business Suite and Peoplesoft applications.We are delighted to be able to say that we’re an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we’re proud of what we’ve achieved over the years.