Technical Sales Support Engineer – Bedford
Location: Office-based near Bedford
Hours: 37.5 per week
Job Type: Full-time, Permanent
About the Role:
An exciting opportunity has arisen for a Technical Sales Support Engineer with a mechanical engineering bias to join a leading, globally recognised manufacturer in industrial automation and process technology.
You’ll play a pivotal role in supporting both customers and the sales team with technical product knowledge, particularly in pneumatics, automation, and thermal control solutions. The position combines problem-solving, product analysis, customer interaction, and internal collaboration to drive product performance and customer satisfaction.
Key Responsibilities:
* Provide day-to-day technical support via email and phone
* Assist with product variations and special requests
* Investigate and report on customer product returns
* Support the development of new product proposals
* Conduct market and competitor product research
* Attend customer visits alongside sales for application advice
* Deliver training and webinars on product offerings
* Manage new product rollouts and support discontinued lines
Required Experience & Skills:
* Degree, HND, or HNC in Mechanical Engineering or related field
* Excellent communication skills across email and phone
* Logical, structured approach to solving technical problems
* Confident presenting technical information in person and online
* Hands-on technical testing/diagnostic experience
* Background in an engineering or technical support environment
* Strong time-management and multi-project coordination
Desirable (Bonus if You Have):
* Experience with automation systems or system design
* Prior background in technical sales support or applications roles
* Advanced hands-on experience in diagnostics or test environments
Why Join?
This is your chance to become part of an innovative and collaborative engineering business that prioritises people, sustainability, and future-forward thinking. You'll be valued for your ideas, empowered in your role, and given opportunities to grow in a supportive and inclusive environment.
What’s on Offer:
* Competitive salary package
* Private medical cover
* Life assurance
* Generous 25-day holiday allowance (+ trading scheme)
* Exclusive retail discounts and perks
* A career with real progression and learning opportunities
Apply now to join a business where your ideas, skills, and passion for engineering truly matter