Job Description
5-6 Month Contract with a local Authority
Job Purpose
* It’s all hands to the pump at the Royal Borough of Kingston’s Facilities Management (FM) service as we transition to new service models and contractors. To support this exciting period of change, we are expanding our dynamic “Meanwhile Team” of interim FM professionals. We are seeking a proactive and experienced Facilities Operations Officer to join us for an initial 3-month term. This is a fast-paced, multi-tasking role that will play a key part in maintaining high standards of service delivery during a critical transition period.
Key Duties/Accountabilities
* Act as the first point of contact for FM-related customer service queries.
* Support stakeholder engagement and maintain strong working relationships.
* Manage the FM Webdesk, progressing and closing work orders efficiently.
* Handle general enquiries and shared mailboxes.
* Work closely with the FM Support team to prioritise tasks, manage rotas, and coordinate office moves, deliveries, and meeting room setups.
* Assist with audits and inspections, including Health & Safety, cleaning standards, and public area checks.
* Provide administrative support for supplier contracts (utilities, cleaning, security, waste, etc.).
* Manage finance administration: invoicing, journals, purchase orders, service charges, and recharges.
* Maintain accurate records, performance dashboards, and documentation.
* Prepare spreadsheets, meeting notes, and action plans.
* Carry out ad-hoc duties as required to support the FM team.
Essential Experience Required.
* Substantial experience in a similar facilities or operations role.
* Excellent literacy and numeracy skills.
* Strong IT proficiency, especially with Google Workspace and WordPress.
* Exceptional attention to detail and accuracy.
* Excellent interpersonal and communication skills.
* Ability to multi-task and manage competing priorities effectively.
Additional information to note
* This role is 36 working hours per week.
The role closes on 18/06/25