MDT Pathways Co-ordinator
Go back East of England Community Health and Care NHS Trust (Cambridge)
The closing date is 21 May 2026
An exciting opportunity has arisen for an organised and dynamic individual within the Specialist Children's Services Multi-Disciplinary Team (Physiotherapy, Occupational Therapy, Speech & Language Therapy, Dietetics, Community Nursing & Community Paediatrics) in a job share arrangement.
The successful post holder can be based at The Peacock Centre (Cambridge) or The Oak Tree Centre (Huntingdon) and will travel between locations to support the role and build relationships.
This role is crucial in coordinating clinical care for children and young people with complex needs and their families, facilitating coordinated support between professionals in health and other sectors, such as schools and local authority, whilst establishing relationships with families.
The post is 15 hours per week worked over 3 days, with the requirement to work a Monday or a Friday (preferably both).
Main duties and responsibilities
* Establish and introduce the MDT administration support for the clinical services, parent/carer, patients and included third persons working when children and young people are referred to the service.
* Organise and facilitate the coordination of MDT clinics and meetings for CYP in Cambridgeshire.
* Coordinate between practitioners and clinicians to manage MDT clinics and meetings across Cambridgeshire.
* Act as the central contact point for families of children with complex needs.
* Work with external and voluntary agencies to provide ongoing support material for families.
* Manage patient appointments in conjunction with the clinical staff, using waiting lists, recalls, reporting and liaison with clinicians.
* Take guidance from clinical leads and support service changes, e.g., manage meetings to refresh working methods and new areas of need.
* Coordinate, organise and support MDT meetings:
o Agree MDT schedule
o Book clinics and coordinate clinical input
o Ensure that the right people are available for each MDT meeting
o Ensure that all documentation and clinical information is ready for the MDT meeting
o Support correspondence to patients and their carers
o Attend MDT meetings if required
o Ensure that the outcome of the MDT meeting is captured as an action plan and maintain a record of these actions and decisions
o Use all aspects of technology to support MDT meetings, as required
* Coordinate, organise and support clinic appointments for children in mainstream and special schools across Cambridgeshire:
o Agree/follow appointment schedule set by the paediatrician and discuss requests from other clinicians with the named paediatrician to deviate from the previously agreed review period
o Book clinics and ensure that clinicians are informed of who will be coming to clinic so they can attend or send updates for appointments
o Ensuring that the right people are available for each MDT appointment
o Ensure that all documentation and clinical information is ready for the MDT appointment
o Support correspondence to patients and their carers by amending the questionnaire, creating the letter for review, then sending out to all named parties
o Use all aspects of technology to support MDT appointments, as required
* Monitor and track the progress of children requiring MDT assessment and escalate to clinical leads as appropriate using the tools available on SystmOne.
* Collect and collate statistical information relating to the service as required.
* Develop a comprehensive knowledge of services.
* Be able to give facts and figures for children being supported when asked by clinicians.
* Support the various teams with training (e.g., SystmOne Champion, excellent Microsoft understanding) across IT areas.
* Liaise with the Early Support Team to support referrals to the team and start appointments to new children as identified by them.
* Foster relationships with external organisations and voluntary organisations.
* Liaise with voluntary organisations for patient and carer support.
* Work with voluntary organisations to facilitate care pathway packages and support groups.
* Be a central point of contact for families and external agencies to support children with complex needs.
* Prioritise and manage own workload.
* Liaise with clinical staff and ensure that information is shared between teams.
* Propose and implement changes to practice as appropriate under review to ensure that this is more formally recognised and processes exist.
* Write and keep up to date all standard operating procedures for area of work.
* Undertake any audits required by the services relating to this department.
Key relationships
* Specialist Services administration team
* Early support coordinators
* Advice and Co-ordination team at Cambridgeshire County Council
* Safeguarding and Looked after Children team
* Specialist Services clinical team
* Central administration team
* Voluntary information
Communication
* Undertake a key role in internal and external communication for the MDT pathway, developing networks and effective communication with individuals, teams and organisations.
* Use innovative ways to ensure good communication within the service, to external agencies and with service users.
* Liaison, working closely and forming good relationships with all members of the MDT pathways teams and clinical leads.
* Participate in administration meetings when invited and appropriate.
* Work closely with voluntary sectors to support and complement the services CCS provide.
* Ensure that all information is disseminated to staff as appropriate.
* Act as a link between medical/clinical staff and the admin team to ensure a high standard of service is maintained at all times; liaise closely when asked by clinicians with admin team and make suggestions to follow up requests back to the clinicians.
* Maintain links with other relevant administration staff to ensure support network and common systems of working are developed and when necessary demonstrate/assist less experienced colleagues with tasks. Identify risks in the system and share knowledge with both clinicians and admin staff so that they can be minimised.
* Answer queries from doctors, clinicians and other staff, regarding clinics and patients.
* Ensure clear and effective liaison with other agencies, e.g., Education, Social Services, Police, etc.
* Fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared.
* Contribute to CCS internal communication strategies ensuring effective two-way communication and engagement within the organisation.
* Contribute to CCS external communication strategies to raise awareness and promote the reputation of CCS services.
Service Development
As MDT Co-Ordinator, input is required when relevant to meetings to support all services with changes observed across the trust.
Support Clinical Leads to investigate and implement changes to support improved services for families, manage reduced staffing levels while trying to maintain previous offers.
Budgetary Responsibility
* Order materials and consumables within requirements of service whilst ensuring best value for money.
* Receipt goods as required.
Human Resources
* Support inductions within the administration team as required.
* Maintain own professional development and requirement to take part in appraisal and KSF process.
Clinical and Practice Governance
* Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
* Ensure any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically is undertaken with regard to the Trust Information Governance and Information Security policies.
* Develop and maintain systems to monitor processes and pathways to ensure that failsafe are in place.
* Adhere to the Trust risk assessment and risk management processes.
* Adhere to infection control policies and procedures.
* Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.
* Participate in clinical and other audits as required.
* Participate in relevant emergency preparedness process for their team.
Person Specification
Qualifications & Training
* Educated to NVQ4 in Business & Administration or equivalent qualifications or relevant experience in administration
* GCSE or equivalent qualification in Maths and English
Experience
* Post holder must have considerable experience of working in the field of administration
* Experience of working in a patient/customer focused setting
* Works under own initiative
* Use of Microsoft applications, Word, Outlook Excel, databases
* Experience of working across multiple disciplines including external agencies
* Experience of working in Children's Services and working with children with complex needs
* Experience of using SystmOne and/or managing waiting lists
* Experience of organising meetings with integrated teams
Knowledge & Skills
* Excellent communication and interpersonal skills
* Effectively prioritises, organises and co-ordinates own work, with excellent time management
* Able to foster good working relationships to facilitate collaborative working
* Ability to resolve conflict and remain calm under pressure
* Have an understanding of clinical governance
* Awareness of the needs of families with disabled children
* Understanding the needs of culturally diverse communities and hard to reach groups
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
The Peacock Centre, Brookfields Hospital Site
£28,392 to £31,157 a year per annum, pro-rata
Contract
Permanent
Working pattern
15 hours per week, 3 days, Monday or Friday (preferably both)
Reference number
448-CCYP-7958172
Job locations
The Peacock Centre, Brookfields Hospital Site
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