Job Description
We are looking for a highly organised and proactive Change & Project Coordinator to join our Project Management Office (PMO). This pivotal role is responsible for overseeing the end-to-end management of change requests, ensuring smooth transitions from change assessment to project delivery, and providing operational support to Project Managers across a variety of initiatives.
Acting as a bridge between change governance and project execution, you will ensure that all submitted change requests are robust, actionable, and properly transitioned into projects when required. You will manage approval processes, support project resourcing and scheduling, monitor risks, and contribute to continuous improvement through post-project evaluation and reporting. Your work will play a key role in maintaining operational efficiency, risk mitigation, and organisational responsiveness to change.
Key Responsibilities
* Change Governance and Lifecycle Management
* Change Advisory Board (CAB) Facilitation
* Change-to-Project Transition
* Project Manager Workload Oversight
* Pipeline Management and Project Readiness
* Risk Coordination and Escalation
* Operational Support for Project Managers
* Project Completion and QA Feedback Loop
* Reporting and Record Management
* Process Development and Continuous Improvement
Required Skills & Experience
* Change Management: Strong understanding of formal change management practices, lifecycle models, and control frameworks. Familiarity with CAB structures is essential.
* Project Coordination: Demonstrable experience supporting or coordinating project activity within a PMO or delivery team setting.
* Tool Proficiency: Experience using project and change tracking systems — familiarity with Microsoft DevOps Boards is highly desirable.
* Data Analysis & Reporting: Ability to analyse workload data, compile KPIs, and produce professional-quality dashboards and progress reports.
* Risk Management: Knowledge of standard risk identification and escalation techniques used within tech/digital environments.
* Organisation & Time Management: Highly organised with proven ability to balance competing demands across simultaneous workstreams.
* Communication: Skilled in written and verbal communication, capable of working with technical and non-technical stakeholders.
* Process-Oriented: A mindset for structure, accuracy, and process adherence, with a willingness to improve and refine.
* Framework Knowledge: Familiarity with Agile methodologies, Waterfall, and ITIL service management is beneficial.
Preferred Qualifications
* ITIL Foundation Certification
* Certified Change Management Professional (CCMP) or equivalent
* PRINCE2, PMP, or equivalent project management qualification
* Bachelor’s degree in Information Technology, Business, or a related field