What you’ll be doing
1. To manage, grow and maintain ILS activities within the Managed Service within the Sector. Be technically current and competent in a wide range of technologies to be able to either design & develop and deliver ILS interventions, using the latest ILS Strategies in line with the MoD Framework.
2. Where appropriate manage, plan, and administrate complex ILS activities and strategies. You must have the ability to lead, create/develop strategy & policy and manage the ILS activities within the managed Service creating and managing the required documentation to support all of the above.
3. You are to have strong collaborative leadership skills to create, develop and maintain The Managed Service; you need to be agile in approach in maintaining strong strategy, objectives and goals in regard to the operational service lifecycle of large complex highly secure technologies, locations, platforms and solutions using the ITIL service operations model and skillsets in support of your senior manager.
4. You are to champion and aid cost reduction within your area of responsibility as cascaded by your line of business as part of BT’s overall cost reduction strategy.
Essential Skills
5. Service Delivery
6. Issue Resolution
7. Stakeholder Management
8. Quality Assurance
9. Decision Making
What we'd like to see on your CV
MANDATORY – ITIL V4 Foundation or working towards accreditation.
DESIRABLE – ILS Accreditations/Courses in following:
10. Obsolesce Management
11. Reliability, Availability and Maintainability
12. Supportability Engineering
13. NSN Training
Benefits
14. Competitive salary
15. 10% on target bonus (Depending on country based)
16. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
17. On-call allowance (Depending on the re requirements of the role)
18. 25 days annual leave (not including bank holidays), increasing with service
19. Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
20. World-class training and development opportunities
21. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
22. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
23. 24/7 private virtual GP appointments for UK colleagues
24. 2 weeks paid carer’s leave
25. World-class training and development opportunities
26. Option to join BT Shares Saving schemes.
27. Discounted broadband, mobile and TV packages
28. Access to 100’s of retail discounts including the BT shop
#LI-Onsite
Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.