Job Description: Operational Support Adviser Fixed Term - 6 months Full Time (37.5 hrs) Bupa Place, Salford Quays, Manchester M50 3SP / Hybrid £25,000 Fantastic Benefits We consider all types of flexibility, including locations, hours and working patterns. We make health happen. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. Role Overview To Undertake general administrative and customer service duties as required e.g., managing mailboxes, data inputting, raising and payment of payments and invoices, speaking to customers, suppliers as well as internal and external stakeholders. You will process inventory tasks in an effective and timely manner. Also respond professionally to all telephone enquiries within an appropriate manner ensuring that all queries are dealt with fully, efficiently and in line with Service Level Agreements. You will work as part of a team covering a variety of shifts on a rota basis to ensure these service lines are covered and that customer demand is met. The role is hybrid working, therefore flexibility to work both in a remote and office environment is required. The role is based at Bupa Place, Salford. You will also contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners and Providers by working closely with operational staff members within Wellbeing Support Services at all levels. You’ll help us make health happen by Undertake general administrative and customer service duties as required e.g., managing mailboxes, data inputting, raising and payment of payments and invoices, speaking to customers and suppliers. To work within operational process and procedure, following documented guidelines including General Data Protection Regulations Act, 1988 and other relevant regulations. Ensure compliance with operational control standards e.g. Quality Assurance standards, Privacy and Clinical Governance. Work within frameworks as set out by regulatory bodies, such as the Care Quality Commission and other external regulators. To continually work with peers and team manager to analyse existing working practises, to identify ways of improving the service and enhancing the customer journey and revenue streams. Adhere to and demonstrate an up-to-date knowledge of Bupa’s products, policies and procedures. To proactively resolve all queries/incidents at point of contact or escalate concerns/complaints/incidents to the relevant service line, ensuring these are documented within our Complaints/Incident Management System; Datix. To undertake other duties as may be necessary in line with the changing nature of the business. Key Skills / Qualifications needed for this role •Previous experience of working in a customer services environment and demonstrates strong customer focus skills / administrative skills.•PC literate with good knowledge of Windows based packages. Must have the ability to combine talking and typing skills. Excellent communication skills Time management skills and the ability to work quickly and accurately in a fast paced environment. Ability to work on own initiative and make decisions within the protocols set down with minimal supervision. Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday per year, pro rata to your contract. Access to a range of services to support your physical and mental wellbeing Fixed term benefits allowance Access to our confidential employee assistance Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Administration Locations: Bupa Place Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.