Plymouth, South West England, PL6 5WS Job Summary The IT Operations Practice sits within the Transformation & Technology directorate and is responsible for the performance and delivery of all technical infrastructure which underpins and supports the organisation. It consists of a number of technical teams which provide support, monitor, and operate technical solutions. This role is to provide technical leadership for the Performance and Capacity Monitoring team providing technical oversight and direction. They will engage with various teams across Transformation and Technology to maintain performance monitoring and capacity management to ensure successful delivery of (HM Land Registry) HMLR services to its internal and external customers. The role holder will take forward technical consolidation and/or improvement activities providing guidance and leadership to technicians within the IT Operations Practice and wider, whilst also working across Transformation and Technology to support and deliver solutions in line with the Technology and Business Strategies. Job Description For this role the main duties would consist of:- Leading on the monitoring and analysis of availability and performance of the HMLR IT infrastructure and delivered IT services using various toolsets. Liaising with lead infrastructure engineers and subject matter experts from IT Operations, Service Management and Development practices where appropriate. Maintaining, managing and enhancing IT service and infrastructure monitoring using the appropriate toolset following best practice solution design. Performing retrospective reporting on IT services and infrastructure to produce performance and capacity reports for IT operations stakeholders and senior leadership. Raising awareness of service or hardware issues with lead infrastructure engineers, subject matter experts and senior stakeholders, to ensure early identification of issues which could develop into significant problems across all technical assets. Tuning performance monitoring and capacity management toolsets to provide optimum detection and alerting in-line with HMLRs service level and availability targets. Providing technical advice and guidance to the team and wider technical community on a range of performance and capacity related topics. Engaging with project teams to provide performance monitoring and capacity support for new and existing services. Working with key IT partners and suppliers to develop, test and implement innovative solutions, ensuring that the most effective technology is used to meet business requirements, with particular emphasis on the technical and procedural implications of the Agency’s expanding digital services. Acting as a reference point for those technical areas covered by the team, and to dispose personally of complex technical points arising on operational service incidents or strategic IT development projects as required. Providing clear communication of how own teams’ work impacts other technical areas, end users and stakeholders. Providing effective management of conflict and non-inclusive behaviour within the technical team. Performing as a technical and behavioural role model within the IT Operations Practice and associated areas. Contributing to the continual improvement of the practice and the IT Operations community, supporting community members to build and maintain cohesion. For this role the main duties would consist of:- Leading on the monitoring and analysis of availability and performance of the HMLR IT infrastructure and delivered IT services using various toolsets. Liaising with lead infrastructure engineers and subject matter experts from IT Operations, Service Management and Development practices where appropriate. Maintaining, managing and enhancing IT service and infrastructure monitoring using the appropriate toolset following best practice solution design. Performing retrospective reporting on IT services and infrastructure to produce performance and capacity reports for IT operations stakeholders and senior leadership. Raising awareness of service or hardware issues with lead infrastructure engineers, subject matter experts and senior stakeholders, to ensure early identification of issues which could develop into significant problems across all technical assets. Tuning performance monitoring and capacity management toolsets to provide optimum detection and alerting in-line with HMLRs service level and availability targets. Providing technical advice and guidance to the team and wider technical community on a range of performance and capacity related topics. Engaging with project teams to provide performance monitoring and capacity support for new and existing services. Working with key IT partners and suppliers to develop, test and implement innovative solutions, ensuring that the most effective technology is used to meet business requirements, with particular emphasis on the technical and procedural implications of the Agency’s expanding digital services. Acting as a reference point for those technical areas covered by the team, and to dispose personally of complex technical points arising on operational service incidents or strategic IT development projects as required. Providing clear communication of how own teams’ work impacts other technical areas, end users and stakeholders. Providing effective management of conflict and non-inclusive behaviour within the technical team. Performing as a technical and behavioural role model within the IT Operations Practice and associated areas. Contributing to the continual improvement of the practice and the IT Operations community, supporting community members to build and maintain cohesion. Person specification To be successful in this role you will hold a qualification in Information Technology or a related area (Degree level or equivalent) or significant experience in an IT field. You will have knowledge, proven expertise and practical experience in the following:- Technical hardware and services monitoring, reporting, analysis and problem solving. SAS data analytics software. IBM Mainframe, Windows Server or similar enterprise hardware solutions. IT Service Management ISO20000 standard and implementation across a mature IT function. It is essential that you have experience in the below areas:- Within an IT service and hardware monitoring and reporting environment or team. Design and implementation of enterprise-wide service and hardware monitoring and reporting. Problem resolution through the identification of issues by performance monitoring. Using formal processes to apply best practice. Well-developed interpersonal skills and the ability to work effectively as part of a team. Ability to manage a technical team and lead on team tasks and solution implementation. Strong leadership demonstrated through coaching or mentoring. A minimum of 30 hours per week will be required. For more information about the role, please see the attached Job Description. Qualifications Holds a qualification in Information Technology or a related area (Degree Level or equivalent) or experience in an IT field. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Leadership Communicating and Influencing Seeing the Big Picture Technical skills We'll assess you against these technical skills during the selection process: Please give evidence of the essential technical skills listed on the Job Description. Alongside your salary of £48,400, HM Land Registry contributes £14,021 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. For more information about what its like to work here please see the following links: Building our digital capability through Communities of Practice Working for HM Land Registry/ WeAreHMLR At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. We have integrity– we value honesty, trust and doing the right thing in the right way. We drive innovation– we are forward-thinking, embrace change and are continually improving our processes. We are professional– we value and grow our knowledge and professional expertise. We give assurance– we guarantee our services and provide confidence to the property market. You can find more information on our rewards package on our website. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. Please cut and paste an anonymous CV into the online application form when prompted and include your qualifications and career history. The Personal Statement Section (in No More Than 750 Words) Must Be Used To Provide Details Of How You Meet The Essential Experience Criteria Listed Below Experience within an IT service and hardware monitoring and reporting environment or team. Design and implementation of enterprise-wide service and hardware monitoring and reporting. Problem resolution through the identification of issues by performance monitoring. Experience in managing a high performing teams. Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date. The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview. The blended interview will assess the experience, behaviours and technical skills listed in the job description. Candidates may refer to notes within their interview, but they should be used as a prompt only. HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. The Civil Service values honesty and integrity and expects all candidates to share these values. Please ensure all examples provided throughout the recruitment process are representative of your own experience. Any instances of plagiarism or other forms of cheating (including the improper use of artificial intelligence) will be investigated and, if proven, the application will be withdrawn. You can find more information on how we use your personal data on our website Please note you will be required to work a minimum of 30 hours per week in this post. The job is based in Seaton Court, Plymouth, and occasional travel is necessary to Land Registry business units, external supplier sites and other Government Departments for which there may a need for overnight stays. This role does require occasional planned out of hours working to deal with IT changes and maintenance, and the post falls under the flexible working hours agreement. The post will require a Security Check and will therefore be subject to further background checks, including meeting the UK minimum residency requirement of 5 years. Further details of the process and checks can be found here: www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levelssecurity-check-sc Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact Name : Keith Foley Email : Keith.Foley@landregistry.gov.uk Recruitment team Email : hrresourcingteam2@landregistry.gov.uk Further information If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/