A place to create moments that matter Location: North West, Hybrid with travel across the region and to other offices Salary: £47,720 per annum Contract: Permanent, 35 hours per week, Monday–Friday 9am–5pm plus on‑call rota Thousands of families rely on them for a safe, affordable home – and as the housing crisis deepens, their work matters more than ever. Their belief that everyone deserves a place to call home drives everything they do. Together, they find new ways to understand their customers, support them, and deliver positive change. If you want a career that makes a real impact, this is the place to be. About the role As a Housing Manager, you’ll lead a team of Housing Officers and drive operational performance, customer experience, and consistent service across your area. Around 60% of your time will be spent on‑site – in the office, out on patch, alongside your team, or meeting customers and partners. This visibility helps you understand challenges, spot opportunities, and shape how your team performs. A role centred on people You don’t need previous management experience. What matters is your passion for customers, ability to inspire positive behaviours, and commitment to helping others grow. You’ll support colleagues with complex cases, build confidence, and ensure customers across different tenures receive a consistent service. Collaboration at the heart You’ll work closely with Leasehold & Homeownership Officers and specialist teams to deliver a joined‑up service. You’ll also be part of their national Housing Manager network, sharing best practice and contributing to continuous improvement. Externally, you’ll build relationships with local agencies, attend community meetings, and work with partners who support their customers. You’ll bring clarity on team performance and highlight where support or improvements are needed. Salary The spot salary is £47,720 for applicants who fully meet the requirements. If you’re still developing some skills, you may start 5–10% below the spot rate with support to progress. This role also includes an essential car user allowance. About you Good understanding of core housing management functions Passion for excellent customer experience Ability to motivate teams and drive high performance Confident working with partners and agencies Skilled in supporting officers with complex or sensitive casework CIH Level 4 (or willingness to work towards it) Full UK driving licence and access to a vehicle Pre‑employment checks (DBS and social media screening) apply Interviews They want your experience to reflect who they are – a place to grow, thrive, and be you. Stage 1: A Place to Connect Introductory call with the hiring manager Planned date: 8th April via Teams Stage 2: A Place to Show Your Strengths Role‑related presentation plus behavioural and scenario‑based interview, with a Congruity Questionnaire completed beforehand Planned date: 14th April at their Burnley office A place to build a future They’re ambitious and want people who want to grow with them. You’ll learn new skills, shape your career, and be part of a collaborative team where your ideas matter. What you can look forward to: Generous time off: 28 days holiday plus bank holidays, your birthday off, and the option to buy more Health & wellbeing: Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Financial perks: Car leasing, salary sacrifice schemes, and discounts through their benefits platform Future-focused: Access to Defined Contribution and Defined Benefit pension schemes, plus life assurance Family-friendly: Enhanced parental leave and flexible working options Career development: Management training, Leadership Academy, apprenticeships, and more This is more than a job – it’s a place to make an impact, feel valued, and be rewarded for what you do. They believe diversity makes them stronger and are committed to creating a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments at any stage, just let them know. Please note you must already have the right to live and work in the UK, as our client does not hold a sponsorship licence. If you’re looking for a place where you can make a positive difference to society, their customers, and your own future – apply now. Recruitment Agencies: They work exclusively with partners on their PSL and do not accept unsolicited CVs or speculative approaches for this role. REF-227 409