VANRATH is delighted to be working once again with a long-standing client in the electrical wholesale industry, who is currently seeking a Customer Service Administrator to join their growing team at the Belfast branch. The business is experiencing continued growth and investment, leading to team expansion and new career opportunities. This is a full-time, permanent position - Monday to Friday, with no weekend work required. Salary: £28,000 per annum Excellent Benefits & Opportunities for Progression Responsibilities Customer Service Handle customer inquiries from initial contact through to final order fulfilment. Accurately process orders and oversee their progress to ensure timely completion. Build and maintain strong customer relationships by providing outstanding service and after-sales support. Perform administrative duties such as filing and maintaining accurate customer and order records. Assist the team by managing incoming telephone calls and directing them as needed. Goods Returns Receive and log returned items in line with company procedures. Inspect returned goods for damage, faults, or inconsistencies and determine the appropriate next steps (e.g., restocking, repair, replacement, or disposal). Ensure all return transactions are accurately documented within the system. Collaborate with Customer Service, Sales, and Warehouse teams to resolve return-related issues efficiently. Prepare and issue Return Merchandise Authorizations (RMAs) and credit notes when applicable. Communicate with suppliers and manufacturers regarding warranty claims and defective product returns or replacements. Ideally you'll have: Previous experience in similar role Familiarity with returns processing. Strong attention to detail Good communication and problem-solving abilities. Ability to work independently and as part of a team. For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence. Jack from Vanrath worked tirelessly to secure a position for me. His knowledge and experience within the industry is second to none and I am pleased to confirm that the work as promised has proved very interesting and rewarding. I found the service and approach at Vanrath excellent. Emma was incredibly helpful at all stages, she really understood what I was looking for, she took on board my long term goals and sent appropriate roles in line with what we had discussed. Throughout the interview stage she was on hand to offer really focused advice and guidance, it was clear she knew the roles like she was applying herself! Conor was extremely proactive and at all times a pleasure to work with. He was always supportive and I believe the advice he offered me definitely helped me to get the type of position I was looking for. I would definitely recommend Vanrath to anyone who is either looking for a job or has a position on offer. Skills: customer service call call handler admin agent specialist customer support Benefits: benefits package