The Role/Opportunity
Monkfield Reptile are a well-established market leader in live food, reptiles and reptile products serving the pet industry globally.
A new position is available for a Customer Service Administrator. This is an exciting opportunity to work within the Customer Service Team in a growing business based near Ely with opportunity for future progression. Prior experience in customer Service is essential.
Full Time hours are 9.00am-5.00pm
Key Responsibilities
* Be the friendly first point of contact for customers via phone, email, and support cases, ensuring every interaction feels valued.
* Provide clear, helpful answers to a wide range of enquiries and guide customers through our processes.
* Manage orders, returns, and exchanges with accuracy and efficiency.
* Take ownership of customer complaints, working to resolve issues quickly and fairly.
* Spot opportunities to recommend products and services that add value for customers.
* Keep accurate, detailed records of all customer interactions to support smooth follow-ups.
* Partner with teammates and other departments to deliver a seamless customer experience.
* Lend a hand to colleagues when workloads peak — teamwork is key here.
* Coordinate european customer orders and ensure timely fulfilment.
* Use active listening and problem-solving skills to deliver solutions while building your product knowledge.
Health & Safety (applicable to all roles)
* Duty of care for yourself and others
* Accountable for role modelling safe working practices and behaviours.
* Responsible for the proactive reporting and escalation of health and safety issues and concerns as appropriate.
The ideal candidate will have the following Qualifications & Experience
* Experience in customer service and/or sales role
* Strong attention to detail
* Excellent time management and prioritising skills
* Excellent team player with strong written and verbal communication skills
* Good all-round IT Skills
* Excellent telephone manner
* Adept at learning (we have a database of over 2000 product codes)
Due to our location, you must be able to travel to the office.
If you feel you have the right attitude and skills for the job, please apply and one of our team will be in touch
Job Type: Full-time
Benefits:
* Casual dress
* Company pension
* Employee discount
* Free parking
* On-site parking
Ability to commute/relocate:
* Ely CB6 2AZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
* What is your current notice period (or are you available to start immediately)?
Education:
* GCSE or equivalent (preferred)
Experience:
* customer service: 1 year (preferred)
Work Location: In person