Customer Service Executive required in the Telford area for this luxury skincare business..
We're looking for a confident, well-presented, and exceptionally organised Customer Service Executive to join their growing team. This varied role plays a vital part in the day-to-day running of all aspects of this fast-paced business, combining customer care, office coordination, and logistics with the opportunity to explore other areas of the business.
Key Responsibilities:
Handle inbound calls and enquiries from both B2C and B2B customers
Organise training logistics in collaboration with the office team
Manage certified accounts in support of the Sales Director
Oversee front-of-house duties, providing a warm and professional welcome to visitors and clients
Process customer orders and manage associated logistics
Support the subscription team and respond to subscription queries
Coordinate bookings
Ensure smooth-running office protocols and provide general administrative support
Who We're Looking For:
An outstanding communicator. A friendly individual who enjoys working with people
Organised and reliable with strong communication skills
Proficient with IT systems including Outlook and Excel
Able to manage multiple responsibilities efficiently
Customer-focused and confident both in person and over the phone
A proactive team player with a positive attitude
Opportunities for Growth:
Our client is proud to support the personal and professional development of their team. This role provides the opportunity to explore other areas of the business — whether your interest lies in marketing, content creation, training support, or creative development. They value ambition and will support the right candidate to grow their career.
Package up to £28k.
Full and part time hours available.
If you're an ambitious professional looking for a diverse role to get your teeth into, get in touch today.
Own transport required due to location.
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