Overview
A Vacancy at East Suffolk and North Essex NHS Foundation Trust.
We are seeking to recruit a well organised, dedicated individual to join us as a Primary and Secondary Care Interface Facilitator based in Ipswich. Within this role you will lead and manage liaison activities between primary and secondary care providers, ensuring seamless, integrated service delivery. You will work to improve communication, streamline referral pathways, promote and facilitate effective use of both primary and secondary care healthcare resources, and promote patient-centred care across the healthcare system.
Excellent communication skills are essential as you will play a key role in facilitating and maintaining effective relationships between primary and secondary care providers. This role will be primarily based at our Ipswich Hospital site, and will include travelling to other ESNEFT sites and GP practices when required.
Responsibilities
* Act as the key liaison between primary care providers (GP practices, community teams) and secondary care (hospitals, specialist services).
* Build and maintain effective partnerships with clinicians, service managers, and external stakeholders.
* Lead service improvement initiatives, audits, and evaluations to ensure best practices are shared across care sectors.
* Analyse referral data, patient outcomes, and other metrics to evaluate service efficiency.
* Attend local interface meetings, integrated care board (ICB) sessions, and multidisciplinary team (MDT) discussions.
* Develop and implement strategies to support integrated care pathways.
About ESNEFT
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
Benefits and Development
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.
Time Matters and Digital Transformation
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
How to apply
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role please see the attached job description.
This advert closes on Friday 26 Sep 2025
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