Job Title Learning Centre Apprentice Closing Date 01/07/2025 23:59 Pay Apprentice salary starting at £14,566 per annum Hours 37 hours x 52 weeks Type Full Time
This is a fixed term post for the duration of the apprenticeship.
Location - Worcester Campus
Please note: HoW College reserves the right to extend the advertising period for this vacancy or close the vacancy early in line with volume of applicants. We would therefore advise interested candidates to apply promptly.
WHAT WE ARE LOOKING FOR:
To become a Learning Centre Apprentice in our Information Systems and Student Experience department, we need someone who is friendly, approachable and is able to meet deadlines.
The successful candidate will have the chance to acquire new skills and develop their abilities in a wide range of activities.
We have a variety of students from the surrounding area, we are a welcoming and inclusive community that champions diversity and equality across our college.
Our departments collaborate to establish and uphold the inclusive HoW culture, we keep this in mind as we manage interactions with the public, fellow employees, and nearby schools.
Although this position is centred on our Worcester campus, all applicants must be prepared to travel to our other campuses or surrounding areas as required.
WHAT YOU'LL BE DOING:
To find a more detailed list of your day-to-day responsibilities, please refer to the key roles and accountabilities section on our Job Description. In summary, as someone who has a good understanding of the importance of confidentiality., you will support in many aspects. To name a few:
* To assist with all aspects of library and Learning Centre utilisation and promotion of Learning Centre facilities.
* To provide support to the facilitation of online sessions within the Learning Centre areas, including the completion of attendance registers.
* Respond professionally to all telephone, desk and email enquiries received by the Learning Centres from staff, students and visitors. Use departmental and college wide systems to assist with enquiries.
ABOUT US.
Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses. Ofsted has given us a GOOD rating. In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood. By 2030, we also intend to be 90% green!
Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth.
THE PERKS.
A career with us entails much more than a pay check, because we know our employees are our most valuable resource. You can look forward to the following perks with us.
* Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling
* Regular Continuing Professional Development
* Opportunity to gain further qualifications and enhance professional development through our Awards process
* Agile and Flexible working (Dependent upon role)
* Employee discounts & benefits package including high street and travel discounts
* Fantastic progression opportunities
* A mentor to support you in your new role
* Cycle to Work Scheme
* Free onsite parking (Certain Campuses only)
* Opportunities of volunteering within local community and charities
WE HIRE PEOPLE.
Every person we hire has a different mix of experiences, cultures, and identities, as well as a unique background and physical make-up. Together, we strengthen HoW.
The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.
We want you to know that HoW is an equal opportunity employer as you are probably applying for or considering applying for a job with us if you are reading this. This College expects everyone to share its commitment to promoting and protecting children, young people, and vulnerable adults' welfare and equality of opportunity.
For us, this means that we always work to be as inclusive as possible in all areas of employment and that we will not allow any form of discrimination.
BIT MORE INFO.
All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. Along with online verification to ensure the safety of our pupils.
Closing date for this post is: 1st July 2025
For further information on the role, please contact our HR Department on 01527 572522 or hr@howcollege.ac.uk .
If you are viewing this advert on Indeed, Total Jobs or another job board, it is worth noting there is more information about the position on the Heart of Worcestershire website, this will include the role profile.
1. Job Description
AIMS AND PURPOSES OF THE JOB
A training role designed to allow the post-holder to undertake a modern apprenticeship in Level 3 Business Administration or Level 2 Customer Services to support students with their learning and to help them succeed in their qualification aims.
The aim and purpose of the post is to complete a course of study and obtain work related qualifications through work experience, studying, training and development. The role should be carried out effectively within a set timeframe.
KEY ROLES AND ACCOUNTABILITIES
* To assist with all aspects of library and Learning Centre utilisation and promotion of Learning Centre facilities.
* To provide support to the facilitation of online sessions within the Learning Centre areas, including the completion of attendance registers.
* Respond professionally to all telephone, desk and email enquiries received by the Learning Centres from staff, students and visitors. Use departmental and college wide systems to assist with enquiries.
* Perform routine duties such as retrieval and re-shelving and stocktaking of resources.
* To observe and supervise standards of student behaviour within the Learning Centres in line with the college Student Standards Policy.
* To confidently work with young people and adults and deliver a high level of customer service to support learners in their use of resources and IT.
* To maintain high standards of housekeeping ensuring the Learning Centres are safe and tidy.
* To maintain filing systems both manual and electronic, carrying out document disposal procedures as required. To undertake electronic data cleansing tasks.
GENERAL ACCOUNTABILITIES
* To commit to the safeguarding and promotion of the welfare of children, young people and vulnerable adults
* To participate in the College’s Performance Management Scheme and attend such training events as are necessary to enable him/her to carry out the duties of the job description.
* To continually improve teaching, learning and assessment through proactive CPD and sharing best practice.
* To actively participate in the College’s Quality System, including quality improvement strategies and initiatives.
* To undertake such other duties as may be assigned commensurate with the grade and purpose of the post.
* To take reasonable care for the health and safety of him/her and for others affected by his/her work.
* To actively support College Safeguarding, Equality and Diversity policies.
CONDITIONS OF SERVICE
The appointment is subject to the Conditions of Service for Business Support Staff.
All successful applicants will undergo the following checks:
* Enhanced DBS
* 2 x References, one of which must be your current or most recent employer
* Qualification validation check
SALARY
Regardless of your age, an apprentice salary for the first 12 months is £14,566 per annum.
HOURS OF WORK
The hours of work will be based on 37 hours per week, 52 weeks per annum.
ANNUAL LEAVE
The post carries 25 annual leave days, plus eight public bank holidays plus a further five concessionary days as ‘leave to be taken at the Principal’s discretion’.
After 2 years continuous service, your annual leave entitlement will increase to 30 days per annum.
Please note that only in exceptional circumstances, with your Directors permission, will staff be able to take more than 3 consecutive weeks of leave in any leave year.
PENSION SCHEME
The College operates an occupational pension scheme, namely the ‘Local Government Pension Scheme’.
PROBATIONARY PERIOD
All newly appointed staff have to serve a 6 month probationary period. During the probationary period you will have to complete the Corporate staff induction, a Teaching and Learning Induction session if you deliver learning and additional mandatory courses on: Equality & Diversity session, Keeping Children safe in Education, Safeguarding Training session, Prevent, GDPR, Cyber Security and Health & Safety training session. Failure to complete these will prevent you from successfully completing your probation.
FIRST AID & FIRE MARSHALL
As defined in the person specification of the job description, those staff with these responsibilities are required to undertake first aid and or fire marshal duties across the College, when called upon to do so. Staff must ensure they are up to date with the relevant training.
REFERENCES
All candidates have to have 2 satisfactory references.
LOCATION
The successful applicant will be based at Worcester but may be required to work at other locations from time to time.
VALIDATION OF QUALIFICATIONS
The College will undertake qualification validation by writing to the appropriate educational institute. Only those qualifications which are essential for the post will be followed up.
CONTRACTUAL REQUIREMENT TO OBTAIN A QUALIFICATION
If you are required to obtain a qualification as a contractual requirement, the College reviews its CPD budget on an annual basis regarding availability of funds, and cannot therefore guarantee that newly appointed staff will receive either part or full funding for the course fees. However, student loan facilities are available.
MATHS AND ENGLISH
All staff are required to have a minimum level 2 qualification in both English and Maths. If you are not already in receipt of one or both of these qualifications, you will be expected to obtain it (them) during your employment at the College.
SAFEGUARDING
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. All newly appointed staff will be required to undertake safeguarding training during their probationary period.
Heart of Worcestershire College adheres to the Department of Education’s guidance on ‘Keeping children safe in Education’. As part of your induction, you will be required to read and understand part 1 of this document.
ONLINE CHECKS
Candidates shortlisted for interview and then subsequently become successful in the recruitment process and prior to a formal offer of employment being made will be subject to online checks being carried out by a neutral party not directly involved in the recruitment process.Consent for these checks was requested at application stage.
DISCLOSURE & BARRING CHECK
All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. The costs of this check will be deducted from the applicants first salary payment from the College. The College adheres to the DBS Code of Practice and has policies covering the Recruitment of Ex-Offenders and the Secure Storage, Handling, Use, Retention and Disposal of Disclosures and Disclosure Information. Copies of these are available on request.
RECRUITMENT OF EX-OFFENDERS
The College is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
As an organisation we use the Disclosure & Barring Service (DBS) to assess the suitability of all prospective appointments. We undertake not to discriminate unfairly against any subject of a Disclosure on the basis of conviction or other information revealed.
Applicants/employees are required to declare any pending criminal prosecutions they may have as well as any spent criminal convictions, cautions, reprimands and final warnings as defined under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. The only exception to this requirement is that applicants/employees do not need to disclose any ‘protected’ cautions, or convictions as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2013.
Please read the ‘Guidance Note to applicants on disclosing information about cautions and convictions in their application’ document before you complete your application form.
Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of any offences.
TRAINING
All successful applicants will be required to undertake all mandatory training and update sessions and any appropriate training and development as required, including Health and Safety.
SMOKING POLICY
HoW College is a Smoke Free environment from the effects of direct/indirect contact with smoking, including using the following:
o • Cigarettes
o • E-cigarettes
o • Vaporisers
o • Pipe smoking
o • Cigars
o • And all other associated smoking products
APPLICANTS WITH DISABILITIES
Candidates with a disability should contact the HR Department before interview if they require any adjustments to be made for the interview and/or selection tests.
APPLICATIONS
A completed application form should be submitted.Curriculum vitae will not be accepted as a substitute.
It would greatly assist the shortlisting panel if the information submitted on your application clearly identifies and demonstrates how your qualities match those listed under the essential requirements on the person specification.
Please remember that it is not sufficient to merely repeat what is in the specification – you must show how you meet each requirement. You must also provide details under ‘previous employment’ which must include all employment undertaken since leaving full time education.
Completed application forms should be submitted by 20 August 2023 via our website at www.howcollege.ac.uk
INTERVIEWS
The Interview date for this post is TBC; short-listed candidates will be notified with the details for interview. In view of the high cost of postage, it is not our intention to notify unsuccessful applicants. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful and accept our thanks for your interest in applying.College reserves the right to withdraw a position before the closing date if the appointment has beenarranged or no longer required.
DATA PROTECTION/GENERAL DATA PROTECTION REGULATION (GDPR)
Please be aware that HoW College complies with the current Data Protection Act and is currently developing systems to ensure that we will be fully compliant with GDPR when this comes into force in May 2018. GDPR is a European wide update to the Data Protection Act, with more requirements and stronger enforcement. As such we expect all staff to fully comply with the requirements of these legislation. Failure to do so will lead to formal disciplinary action.
Members of staff will be provided with guidance in relation to GDPR to ensure that full compliance is achieved and maintained within the College.
Further information can be obtained by using the following link:
https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/
This Job Description is current at the date shown below, and is a guide to the work you will be required to undertake. In consultation with the post holder, it may be changed from time to time by the College to meet changing circumstances.
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