Job Summary
As the Operations Manager, you are expected to work with and support the established Practice Manager to ensure the smooth running of the Practice. Working closely with the Practice Manager and clinical staff, you will ensure that the Practice runs effectively and efficiently for patients, GP Partners and staff. You will also be expected to deliver service improvement and delivery of key targets across the full range of clinical and administrative areas within the Practice including regulation compliance and oversight of patient feedback.
Main duties of the job
We are looking for an Operations Manager to join our friendly, forward‑looking, caring and innovative general practice team. The ideal candidate will have demonstrable experience in team and people management along with patient services, compliance and health and safety. Excellent people management, IT and time keeping skills are a must.
About Us
Dr R K Arora is a well organised and long‑established GP practice with a list size of 11,000 patients and growing, based in the modern and spacious Lyng centre in West Bromwich. We are an innovative family run practice continually evolving its model of care to adapt to ongoing NHS pressures all whilst commanding an excellent reputation locally.
Details
Date posted: 14 October 2025
Pay scheme: Salary £30,000 to £40,000 a year
Contract: Fixed term, 1 year
Working pattern: Full‑time, Part‑time
Reference number: A4341-25-0005
Job location
Lyng Centre for Health
Frank Fisher Way
West Bromwich
West Midlands
B70 7AW
Job Responsibilities
* Supporting the Practice Manager in the day‑to‑day operations of the practice, ensuring staff achieve their primary responsibilities
* Providing leadership and guidance to all staff ensuring that they adhere to policies and procedures at all times
* Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators
* Implementing systems to ensure compliance with CQC regulations and standards
* Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
* Overseeing practice meetings and contributing where required
* Implementing and embedding any adaptations to the appointment system and oversight of the reception team
* Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
* Actively encouraging and promoting the use of patient online services
* Updating and acting as the focal point for the practice website and social media sites
* Guiding staff and developing searches and audits on the clinical system
* Reviewing and updating clinical templates ensuring they relate to current practice
* Marketing the practice appropriately to ensure patient population is stable or increasing
* Managing contracts for and highlighting issues with services
* Guiding the team to reach QOF targets
* Ensuring the staff implement the practice wide approach to the management of all patient services matters
* Managing DNAs, providing data and planning tools to reduce the did not attend rate.
Person Specification
Essential
* GP practice experience preferably with use of SystmOne
Desirable
* Managerial experience within a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Dr R K Arora
Address: Lyng Centre for Health
Frank Fisher Way
West Bromwich
West Midlands
B70 7AW
Employers website: https://www.aroralyng.co.uk
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