Bank Patient Services Advisor - Sales at Optegra Eye Health Care
Overview
Optegra Eye Health Care is seeking a Bank Customer Services/Sales advisor to join our team in North London as part of the Customer Engagement department. This is a zero hour contract offering flexible shifts on Tuesdays and Wednesdays, pay is £13ph.
Optegra Eye Health Care provided pay range
This range is provided by Optegra Eye Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
This role is a zero hour contract with pay at £13 per hour.
Job Purpose
Provide a first class service to prospective and existing patients. Manage bookings and enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales. Proactively promote Optegra, supporting our reputation as a leading eye care specialist.
Responsibilities
* Provide front line support to all existing and potential Optegra patients, GPs and Optometrists.
* Proactively identify how the customer journey and experience can be improved.
* Support staff and Managers in all Optegra hospitals as required.
* Effectively manage event bookings (e.g., booking attendees for open evenings) in collaboration with the marketing team.
* Ensure all appointment bookings, amendments and cancellations are accurately logged.
Expertise, Skills And Experience
* Experience of working in an office/Contact centre Sales and Service environment, handling high volumes of sales and customer queries.
* Strong selling and influencing skills.
* High achiever who is target motivated.
* Excellent verbal and written communicational skills.
* Pro-active and able to effectively manage and prioritise your own workload.
* Excellent attention to detail, even when working under pressure.
* Provide front line support to staff and Managers in Optegra hospitals when required.
* To effectively support the marketing team in the management of events.
The successful booking agent will
* Be inspired by their customers desires for treatment and how Optegra Eye Health Care can make a difference.
* Have a good understanding and demonstrate experience of sales processes and methodologies.
* Demonstrate passion for the brand and products and relay this onto the customer.
* Quickly build rapport and view every call as an opportunity for you and the customer.
* Be focused and drive to achieve targets in a contact centre environment.
* Maintain a positive mindset and be motivated to overcome challenges and objections.
* Be highly organised and able to manage your own diary and administration duties.
Additional notes
Please apply if you possess the skills and work experience listed. Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date : We reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Other
Industries
* Hospitals and Health Care
Optegra is an inclusive employer dedicated to equal opportunity in the workplace.
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