Your New Role:-
Ensure efficient delivery of client system support, system administration and proactive assistance to all clients and suppliers.
Delivering superior service experience to internal and external customers.
Be the first point of contact when clients and suppliers have questions/issues
Provide a single point of contact for end users, operational teams and suppliers
Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
Ensure all helpdesk tickets adhere to a timeline, chase for resolution and escalate where necessary
Provide a "first point of contact" for all customer phone and email/helpdesk queries.
Answer and log all calls in a timely manner, estimate resolution time, chase resolution, keep customers always informed and inform of the final resolution.
Ongoing communication internally with Purchase Managers, Purchase Ledger and Treasury
You will need:-
Excellent Customer Service Skills
Good telephone manner
Good excel skills
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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