Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work.
You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.
WITH A FRIENDLY AND APPROACHABLE MANNER, YOULL HAVE GOOD WRITTEN AND VERBAL COMMUNICATION SKILLS WITH A DESIRE TO DELIVER PROACTIVE AND EFFECTIVE SUPPORT TO CUSTOMERS BY PHONE AND EMAIL. YOULL BE SKILLED IN ORGANISING YOUR TIME, PRIORITISING EFFICIENTLY, ABLE TO MULTI-TASK AND ADAPT TO USING VARIOUS SOFTWARE PACKAGES.
Responsibilities
* Preparing papers and files for court, tribunals, hearings and meetings
* Creating and updating records on our in-house computer system and data input
* Resulting courts accurately, interpreting accurately the information required on a court file.
* Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
* Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
* Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
Benefits
* Access to learning and development
* A working environment that supports a range of flexible working options to enhance your work life balance
* A working culture which encourages inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
* Annual Leave
* Public Holidays
* Season Ticket Advance
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
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