Job Description
* Title:eCommerce Consultant
* Location: Remote - UK
* Pay Rate: Depends on Experience
* Type & Duration: Contract |6 Months
Full Job Description:
Job Summary:
* Responsible for cleaning, analyzing, interpreting, and displaying data using different approaches and business intelligence tools known as data analysis.
* Responsible for supporting a select group of digital tools and solutions and managing the implementation and migration of data.
* Support or help lead the demonstration of solutions and training for users on digital technology provide collateral and updated training documents.
* Serve as an escalation point to troubleshoot non-common issues and user onboarding.
Primary Responsibilities:
* Responsible for supporting a selected group of digital tools and solutions and managed the implementation business process modifications project management training and communications of those technologies across the organization and targeted user base.
* Leads the demonstration of solutions and training for users on our internally grown digital technology provides collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding.
* Assists with developing planning organizing and executing all administrative tasks for a project.
* Observes project activities to ensure contribution by team members.
* Performs incidental project coordination including planning research analysis and implementation of deliverables and action items.
* Acts as project sub-task lead on small projects.
* Assigning numerical value to essential business functions to assess and compare performance over time.
* Preparing reports for the management stating trends patterns and predictions using relevant data.
* Preparing final analysis reports for the stakeholders to understand the data-analysis steps enabling them to make crucial decisions based on various facts and trends..
Skills:
* Familiarity with the eCommerce industry is a plus
* Experience using data analyst tools
* Experience presenting to peers management and other stakeholders
* Excellent communication and problem-solving skills
* Outstanding organizational skills
* Multi-tasking abilities
* Detailed oriented
* Self-starter
* Critical Thinking
* Exceptional teamwork and leadership skills to help other technical support workers
* Ability to learn new technologies implement their usage within the team and train others
* Personable and attentive excellent customer service skills
* Strong interpersonal skills
* Manage daily tasks
* Experience analyzing data sets to find ways to solve problems relating to a business customer.
High level overview work tied to the description including but not limited to:
o Backend Support of Systems
o Auditing data like error reports
o Data updates in ecommerce migrations
o Identifying new trends in data updates
o Supporting new features related to websites Wesco supports
Migration:
o Uploads, spreadsheet prep for importing into new backend systems
o Sunsetting legacy profiles
o Document/SOP clean ups and folder management for Digital Support
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