Service Desk Administrator (Full time, Permanent)
Reading (office-based)
£30,000 per annum
What You'll Do:
- Scheduling engineers for client callouts and service visits
- Managing job entries and updates via Big Change software
- Coordinating with Project Managers, Operations Directors, and the Stock Manager
- Processing completed jobs and arranging follow-up visits
- Liaising with sub-contractors to ensure SLA compliance
- Handling permits, plant/equipment orders, and client communications
✅ What You'll Bring:
- Proven experience in a coordination, scheduling, or service desk role
- Exceptional organisational skills and meticulous attention to detail
- Ability to juggle multiple tasks and stakeholders effectively
- Strong communication skills and a proactive mindset
- Confidence working in an office-based environment using scheduling
systems
What We Offer
- A dog friendly, collaborative office environment in Reading
- 21 days holiday plus additional leave for full Christmas shutdown
- A valued, collaborative office culture with room to grow
- Direct impact and visibility in a well-respected, family-run business
(phone number removed)