IT Support Analyst – Financial Services & Third-Party Liaison Focus Salary: £35,000 - £45,000 per annum Contract Type: Fixed Term Contract until end of January 2026 – potential to extend Location: Central Birmingham (Office-Based) Hours: Monday to Friday, 9.00am – 5.30pm Benefits Include: Prime city centre office location Private medical insurance and life assurance Retail and gym discounts, plus interest-free season ticket loans Cycle to work scheme and paid charity days Social events including company sports teams and lunchtime gaming The Opportunity We’re recruiting for an experienced IT Support Analyst to join a financial services business in Birmingham. This is a hands-on role in a dynamic, fast-paced environment, requiring not only strong technical knowledge but also the ability to confidently liaise with third-party vendors and service providers, manage external escalations, and support regulated financial systems. The Role You will be the first point of contact for IT support issues, providing in-person and remote assistance across the business. You will manage incidents through to resolution, escalating when needed, and maintaining excellent service delivery throughout. A key part of this role is managing third-party relationships and liaising with external vendors to ensure service continuity and problem resolution. Key Responsibilities Providing onsite and remote IT support for staff (hardware, software, network, and mobile devices) Managing IT incidents and service requests via Jira or similar helpdesk tools Liaising directly with third-party vendors and managed service providers to resolve escalated issues Supporting business-critical and financial sector applications Delivering new starter inductions and access set-up (JML process) Assisting with desk moves, equipment rollouts, and hardware asset management Creating and maintaining internal documentation and knowledge articles Ensuring compliance with IT security standards and data protection policies Requirements Proven experience in a similar IT support role within a regulated or financial services environment (preferred) Demonstrated experience liaising with third-party vendors and external providers Strong knowledge of Windows 10/11, Office 365, Active Directory, and basic networking (TCP/IP, DNS, VPN) Familiarity with remote support tools and ticketing systems (e.g., Jira, ServiceNow) Excellent communication skills with the ability to explain technical concepts to non-technical users Confident in handling high-pressure situations and resolving escalated technical issues Certifications such as ITIL, CompTIA A, or Microsoft (desirable) Job Ref: EN883 Note: Hollyfield Personnel will only contact successful candidates. By applying for this position, you consent to the retention of your details by Hollyfield Personnel.